Cassandra Bell
Homestead
Summary
Versatile and results-oriented professional with a strong background in patient care and emergency response, honed at Jackson North Medical Center and AMR Ambulance. Excels in high-pressure environments, demonstrating exceptional interpersonal skills and a commitment to excellence in customer service. Proven ability in team collaboration and conflict resolution, with expertise in first aid techniques and health monitoring.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Jackson North Medical Center
Miami
02.2022 - Current
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Provided direct patient care and assistance to healthcare team members.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Collected specimens from patients for laboratory testing purposes.
- Provided patient care by taking vital signs, blood glucose levels, height and weight measurements.
- Collected samples for lab testing including urine specimens, throat cultures, sputum specimens, and stool specimens.
- Assessed patient needs upon arrival at the ER.
- Performed ECG's, EKG's, and other tests under the supervision of a nurse or physician.
Emergency Medical Technician
AMR Ambulance
Miami
02.2018 - 02.2022
- Evaluated patients at accident scenes to screen, assess and treat significant injuries.
- Interviewed patients to obtain medical history and details on current issues.
- Operated ambulance to and from scenes and emergency facilities, responding to dispatch calls for emergent medical assistance.
- Provided basic life support such as CPR, wound dressing, splinting, and back boarding.
- Transported patients from accident scenes to hospitals in emergency vehicles.
- Observed, recorded and reported patients' condition or injury and treatment provided.
- Administered first aid treatment or life support in prehospital settings.
- Monitored vital signs including pulse rate, respiration rate, temperature, and blood pressure.
Delivery Driver
Instacart
Miami
07.2016 - 01.2018
- Sorted merchandise according to type and size for easy retrieval during order fulfillment process.
- Provided exceptional customer service throughout the shopping experience.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Deliver groceries to the customer.
Prepared Foods Team Member
Whole Foods Market
Miami
10.2014 - 07.2016
- Followed recipes for preparing various types of hot and cold foods.
- Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
- Managed tasks assigned by supervisor in an efficient manner.
- Cleaned and sanitized utensils, dishes or silverware.
- Observed key food safety procedures by checking proper storage and appropriate temperatures for cold and frozen items.
- Peeled, chopped and sliced produce for use in cold and cooked items.
- Assisted customers in selecting appropriate items from the prepared food section.
- Provided exceptional customer service, resolving issues and ensuring customer satisfaction.
- Cut or sliced meat, poultry and seafood to prepare for cooking.
Overnight Stocker/Sales Associate
Home Depot
Miami
04.2014 - 10.2014
- Unload freight from trucks
- Stock the store also do inventory
- Make sure the store is grand opening ready for next day
Commercial Driver
AutoZone
Miami
02.2014 - 10.2014
- Operate keyboard and computer
- Answer phones
- Customer Services
- Look up auto parts
- Deliver auto parts to shops
DIRECTV Winback CSR
Alorica
Miami
02.2014 - 05.2014
- Operated keyboard and computer
- Answer phones
- Customer services
- Reconnect customer DirecTV services
- Place installation order
- Handle credit card payments
- Provide excellent customer services skills
DIRECTV Movers CSR
Alorica
Miami
01.2013 - 02.2014
- Operated keyboard and computer
- Answer phones
- Customer services
- Make change to customer accounts
- Place move order or create second home account also schedule technician to go out to locations or reschedules appointments
- Handle credit card payments
- Run credit checks
- Provide excellent customer services skills
Benefeds CSR
Alorica
Miami
11.2012 - 12.2012
- Operated keyboard and computer
- Access federal employee insurance accounts
- Make changes to insurance plans
- Answer phones
- Provide excellent customer services skills
CSR/Cook
Pizza Hut
Tallahassee
09.2011 - 07.2012
- Operated keyboard and ring up customers items
- Handle cash and credit card payments
- Give receipts
- Perform related clerical duties
- Operate cash registers
- Answer the phone
- Place orders
- Cook and prepare food
- Provide excellent customer services skills
Cashier/Sales Associate
Kmart Miami
Miami
12.2009 - 06.2010
- Operated keyboard and ring up customers items
- Handle cash and credit card payments
- Give receipts
- Perform related clerical duties
- Operate cash registers
- Record sales and sometime wrap merchandise for customers
- Provide excellent customer services skills
Education
Certificate - Fire Fighter
Barry University
Miami, FL12-2024
Associate - emergency medical services paramedic
city college miami
Miami, FL12.2018
High school diploma -
Miami Killian Senior High School
Miami, FL06.2010
Some College (No Degree) - Nursing
Broward College
Fort Lauderdale, FLSkills
- Customer service
- Interpersonal skills
- Typing 30 wpm
- Hospital experience
- Delivery driver experience
- Patient care
- EMR systems
- First aid techniques
- Emergency response
- Team collaboration
- Conflict resolution
- Phlebotomy techniques
- Active listening
- Health monitoring
- Patient services
- IV insertion
- Basic life support
Certification
- CPR/BLS
- Emergency Medical Technician
- Advance Cardiac Life Support 186507736907
- Pediatric Advance Life Support 187008125122
Additional Information
Works well in a high pressure environment., Skilled in computer software., Customer service experience and interpersonal skills., Able to type 30 wpm., Quickly learn new procedures and methods., Professional demeanor., Excellent oral and written communications., Communication skills., Life saving skills CPR., Miami, 2009, Blood Drive
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Patient Care Technician
Jackson North Medical Center
02.2022 - Current
Emergency Medical Technician
AMR Ambulance
02.2018 - 02.2022
Delivery Driver
Instacart
07.2016 - 01.2018
Prepared Foods Team Member
Whole Foods Market
10.2014 - 07.2016
Overnight Stocker/Sales Associate
Home Depot
04.2014 - 10.2014
Commercial Driver
AutoZone
02.2014 - 10.2014
DIRECTV Winback CSR
Alorica
02.2014 - 05.2014
DIRECTV Movers CSR
Alorica
01.2013 - 02.2014
Benefeds CSR
Alorica
11.2012 - 12.2012
CSR/Cook
Pizza Hut
09.2011 - 07.2012
Cashier/Sales Associate
Kmart Miami
12.2009 - 06.2010
- CPR/BLS
- Emergency Medical Technician
- Advance Cardiac Life Support 186507736907
- Pediatric Advance Life Support 187008125122
Certificate - Fire Fighter
Barry University
Associate - emergency medical services paramedic
city college miami
High school diploma -
Miami Killian Senior High School
Some College (No Degree) - Nursing
Broward College
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