Cassandra Rogeness
Billings,MT
Summary
Well-rounded customer service agent committed to providing guests with genuine hospitality and delivering exceptional services in anny customer based setting. Talented and skilled multitasker comfortable juggling competing priorities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender Casino runner
Shooters Sports Bar
Billings, Montana
02.2026 - Current
- Prepared and served beverages according to customer preferences and bar recipes.
- Maintained cleanliness and organization of the bar area during busy shifts.
- Cashed casino tickets and kept casino clean
- Monitored inventory levels and restocked supplies as needed.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Amazon delivery driver
JELCS / righteous routes
Salisbury, NC
01.2025 - 02.2026
- Delivered packages efficiently across assigned routes using company gps.
- Communicated effectively with dispatch to report delays and provide updates.
- Followed safety protocols to ensure secure driving practices at all times.
- Managed time effectively to meet delivery schedules and minimize delays.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Verified accuracy of items loaded onto truck against shipping documents.
Sales Executive
Bearfox Fisheries
Cape Coral, Florida
06.2022 - 11.2024
- Developed relationships with clients to promote seafood products and services.
- Executed sales strategies to increase market presence and customer engagement.
- Conducted market research to identify new sales opportunities and trends.
- Managed customer inquiries and provided timely support for issues or concerns.
- Participated in trade shows to showcase products and network with potential clients.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Identified new potential markets and developed plans for targeting them.
- Analyzed market trends and competitive landscape to identify opportunities for growth.
Deckhand/Cook Shift Leader
Monson Fisheries
Kodiak, Alaska
06.2021 - 09.2023
- Handled equipment and tools for efficient fish processing tasks.
- Maintained cleanliness and organization of deck areas during operations.
- Monitored food preparation to ensure quality standards were met.
- Assisted in menu planning based on seasonal availability of ingredients.
- Managed inventory and ordered supplies to ensure kitchen efficiency.
- Developed strategies to reduce waste and increase efficiency within the kitchen.
- Implemented cost saving measures while still maintaining high quality standards.
- Cut, chopped and sliced meat and produce to prepare for cooking.
- Kept kitchen, cooking utensils and storeroom clean and organized
Education
Billings Lincoln Center
Billings, MTSkills
- Beverage service
- Cash handling
- Inventory management
- Customer engagement
- Point of sale operation
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Clear and effective communication
- Adaptability
- ABC regulations
- Anticipating guest needs
- Drink preparation techniques
- Handling difficult customers
- Customer service
- Point of sale operations
- Time management
- Vehicle operation
- Drink mixing
Certification
- Montana on-premises and Off-premises responsible serving of alcohol
- Certified food protection manager.
References
References available upon request.
Timeline
Bartender Casino runner
Shooters Sports Bar
02.2026 - Current
Amazon delivery driver
JELCS / righteous routes
01.2025 - 02.2026
Sales Executive
Bearfox Fisheries
06.2022 - 11.2024
Deckhand/Cook Shift Leader
Monson Fisheries
06.2021 - 09.2023
Billings Lincoln Center