Cassandra Chavira
San Bernardino,CA
Summary
Dynamic and results-driven professional with extensive experience at USA Gas Station, excelling in cash handling and employee training. Proven track record in enhancing customer satisfaction and optimizing store operations. Skilled in inventory management and fostering team collaboration, contributing to a welcoming shopping environment and increased repeat business.
Overview
2025
2025
years of professional experience
Work History
Cashier/Assistant Manager
USA Gas Station
- Assisted in training and onboarding new cashiers to ensure operational efficiency.
- Managed daily cash register operations, maintaining accuracy and compliance with company policies.
- Implemented inventory management practices to minimize shrinkage and improve stock levels.
- Collaborated with team members to optimize customer service processes and enhance customer satisfaction.
- Mentored junior staff on best practices in cash handling and customer interactions for improved performance.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
- Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Supported store manager in achieving target metrics by actively promoting upsell opportunities at checkout counters.
- Conducted regular audits on cash registers to maintain accountability and prevent errors or fraud within the team.
- Ensured compliance with state regulations on age-restricted products through diligent verification of customer identification.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
Cashier
Norco Market & Liquor
03.2022 - 10.2024
- Processed customer transactions accurately and efficiently.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product queries and recommendations effectively.
- Collaborated with team members to manage inventory and restock shelves.
- Resolved customer complaints in a professional manner to ensure satisfaction.
- Trained new staff on checkout procedures and company policies effectively.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma - General Studies
Redlands High School
Redlands, CA03.2002
Skills
Sales promotion
Employee training
Workplace safety
Budgeting and finance
Merchandising techniques
Store operations
Cash handling expertise
POS system proficiency
Decision-making capacity
Merchandise display
Attention to detail
Customer service
Cash handling and management
Documentation and reporting
Cash register operation
Timeline
Cashier
Norco Market & Liquor
03.2022 - 10.2024
Cashier/Assistant Manager
USA Gas Station
High School Diploma - General Studies
Redlands High School