Cassandra Coder
Sunnyside,USA
Summary
Restaurant manager with extensive experience in team development, inventory control, and customer service. Proven track record in streamlining operations and conducting performance evaluations to enhance team effectiveness. Skilled in maintaining safety compliance while optimizing financial performance and improving guest experiences.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Manager
Valley lanes Bowling Center
Sunnyside, WA
05.2024 - Current
- Completed disciplinary communications with employees, assisted with schedule changes, and resolved customer complaints to support operational efficiency.
- Addressed customer complaints promptly to uphold service standards and enhance customer satisfaction.
- Processed weekly food and beer orders and managed pull tabs to ensure timely availability for customers.
- Provided cooking and cashiering services to support daily operations in a fast-paced food environment.
- I Import bowling scores from each of our leagues to our score system and generate weekly reports.
General Manager
Crumbl Cookies Franchises
Heath, OH
10.2022 - 05.2024
- Certified by Crumbl corporate trainers as General Manager upon relocation to Columbus, Ohio.
- Led opening and management of Heath location as General Manager from February 2023 to May 2024, driving successful launch and team integration.
- Conducted hiring and training for Heath location staff, ensuring alignment with company standards.
- Facilitated training for staff across three locations over three months, enhancing operational consistency.
Front Desk Receptionist
Canyon Crossing Chiropractic
Puyallup, Washington
04.2022 - 09.2022
- Greeted patients warmly and efficiently to create a welcoming atmosphere at reception.
- Scheduled appointments using electronic health record system to enhance patient access and reduce wait times.
- Managed patient check-in and check-out procedures for seamless operations.
- Answered phone calls and addressed inquiries to provide timely support and information to patients.
- Delivered exceptional customer service to enhance the overall patient experience.
- Collaborated with chiropractic staff to optimize patient flow throughout clinic.
- Processed insurance verifications and collected payments with accuracy.
- Maintained an organized filing system for patient records and documentation.
General Manager
Little Caesars
Yakima, WA
03.2021 - 03.2022
- Managed daily business operations, including budgeting, staffing, scheduling, and inventory control.
- Monitored financial performance to identify cost-saving opportunities and revenue enhancements.
- Analyzed sales data to identify trends, driving informed business decisions.
- Monitored payroll to ensure budgetary compliance and support operational efficiency.
- Coordinated inventory management and supply chain logistics to optimize resource allocation.
- Ensured adherence to food safety regulations and quality standards.
- Conducted staffing training and performance evaluations to strengthen team capabilities.
- Collaborated with franchise owners to consistently improve operational procedures.
General Manager
McDonald’s of Yakima County
Yakima, WA
09.2010 - 01.2021
- Achieved Dean's List recognition at Hamburger University in General Management Training.
- Directed P&L management to enhance profitability and operational efficiency.
- Managed daily business operations, optimizing budgeting, staffing, scheduling, and inventory control for operational success.
- Ensured compliance with food safety regulations and maintained quality standards.
- Delivered excellent customer service, fostering loyalty through relationships with regular guests and community engagement.
- Fostered a positive work environment through team-building activities and effective communication.
- Oversaw employee development initiatives, enhancing training and performance management to support staff growth.
Education
Upper secondary education -
Grand Canyon University
08-2026
High School Diploma -
Sunnyside High School
Sunnyside, WA06-2004
Skills
- Restaurant management
- P&L oversight
- Inventory control
- Scheduling management
- Point of sale systems
- Data analysis
- Sales analysis
- Team development
- Organizational skills
- Customer service excellence
Certification
- Food Handlers Serv Safe Mast 12 Washington State
- General Manager Certified, Hamburger University, McDonald's
- General Manager Certified, Crumbl Corporate
Timeline
Manager
Valley lanes Bowling Center
05.2024 - Current
General Manager
Crumbl Cookies Franchises
10.2022 - 05.2024
Front Desk Receptionist
Canyon Crossing Chiropractic
04.2022 - 09.2022
General Manager
Little Caesars
03.2021 - 03.2022
General Manager
McDonald’s of Yakima County
09.2010 - 01.2021
Upper secondary education -
Grand Canyon University
High School Diploma -
Sunnyside High School