Cassandra Cortez
Avondale,AZ
Summary
Knowledgeable individual proficient in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Overview
5
5
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Shift Manager
Southwest Key Programs
Phoenix, USA
01.2022 - 03.2025
- Manage day-to-day operations to ensure efficiency and alignment with organizational objectives.
- Making shift schedules for 25+ employees, assigning day to day tasks to meet goals.
- Supervising employees and helping employees be effective and grow within the organization.
- Conducting quarterly performance reviews and sharing constructive feedback with staff to ensure excellence to clientele.
- Handling team and youth conflicts and finding positive solutions in a timely manner.
- Having all paperwork assigned done by the end of shift to ensure a smooth transition.
- Knowledge of essential computer skills
- Knowledge and training on Trauma Informed Care
- Ensured compliance with organizational policies and state regulations for youth services.
- Managed incident reports and addressed concerns promptly to maintain safety standards.
Preschool Assistant Teacher
ChildCare Careers
Phoenix, USA
06.2021 - 12.2021
- Fostered a positive learning environment through encouragement and support.
- Supervised children during playtime to ensure safety and engagement.
- Communicated with parents regarding children's progress and classroom updates.
- Maintained cleanliness and organization of classroom space throughout the day.
- Engage with parents about curriculum and keeping positive relationships
- Assisted lead teacher in implementing daily lesson plans and activities.
Caregiver
Home Instead Senior Care Home
Phoenix, Az
06.2020 - 04.2021
- Assisted clients with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
- Implemented care plans tailored to individual client needs and preferences.
- Monitored client health conditions and reported changes to medical professionals.
- Communicated effectively with families regarding client care and progress.
- Ensured a safe and clean environment by maintaining hygiene standards.
- Supported bathing, dressing and personal care needs.
Sales Associate
Target
Phoenix, USA
02.2020 - 09.2020
- Lifting more than 50+ pounds
- Maintained store organization and visual merchandising standards.
- Assisted customers with product selections and inquiries.
- Addressed customer complaints and provided effective solutions.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
Education
High school or equivalent -
Maryvale High School
Skills
- Bilingual
- Team Player
- Listening Skills
- Multi-tasking
- Team supervision
- Customer service
- Effective communication
- Time management
- Problem solving
Certification
- Driver's License
- CPI
- CPR
Timeline
Shift Manager
Southwest Key Programs
01.2022 - 03.2025
Preschool Assistant Teacher
ChildCare Careers
06.2021 - 12.2021
Caregiver
Home Instead Senior Care Home
06.2020 - 04.2021
Sales Associate
Target
02.2020 - 09.2020
High school or equivalent -
Maryvale High School