Cassandra Crumity
Health Information Technology
Pinellas Park,Florida
Summary
Motivated individual with experience in customer service and patient care. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Personal Shopper
Instacart
St. Petersburg, FL
02.2018 - 05.2019
- Personal shopper and delivery driver, Instacart
- I used system software to view and accept available orders.
- Shop at a variety of stores according to customer orders.
- communicate with customers and respond to special request while shopping.
- Provide exceptional quality customer service , with consistently high customer ratings and positive feedback .
- Regularly and responsibly handle customer service complaints and resolved them with complete customer satisfaction
- Coordinate delivery of large orders with various destinations and locations, and plan efficient delivery routes .
- Comply with state alcohol laws and company policy when delivering orders that included alcohol.
Home Health Care Provider
Agency For Aging
Clearwater, FL
01.2010 - 02.2017
- Assisted with meal preparation , feeding, and administered medications.
- Supported with daily hygiene needs of patients by assisting with bathing, dressing , dental care.
- Monitored client vitals signs.
- Build strong relationships with clients to deliver emotional support and companionship .
- Transported individuals to events and activities , medical appointments , and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort level.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
Education
Associate of Science - Health Information Technology
St. Petersburg College
Clearwater, FL05-2023
Certificate - Med Tech
Southern Technical College
Pinellas Park, FL06-2009
Certicate - Home Health Aide
Sothern Techical College
Pinellas Park, FL05-2009
Skills
- Time management
- Customer Service
- Attention to Detail
- Patient Care
- Interpersonal Communication
- Multitasking Abilities
- Self-Motivated
- Creative problem solving
- Basic medical terminology
- Ability to utilize computer systems to enter administrative data in patient systems
- Ability to meet, communicate, and interact with individuals in a courteous and helpful manner
- Ability to communicate effectively and professionally in person, electronically, and/or by phone, with internal and external customers
Timeline
Personal Shopper
Instacart
02.2018 - 05.2019
Home Health Care Provider
Agency For Aging
01.2010 - 02.2017
Associate of Science - Health Information Technology
St. Petersburg College
Certificate - Med Tech
Southern Technical College
Certicate - Home Health Aide
Sothern Techical College