Cassandra Drake
Broomall,PA
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
11
11
years of professional experience
Work History
Office Manager II
Rothman Orthopaedics
Glen Mills, PA
01.2024 - Current
- Organized office operations to enhance workflow efficiency and productivity.
- Managed scheduling, ensuring optimal resource allocation and operational effectiveness.
- Developed training programs for staff, enhancing team competencies and performance.
- Coordinated communication between departments, fostering collaboration and project alignment.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Surgery Scheduling Liason
Rothman Orthopaedics
Media, PA
01.2022 - Current
- Streamlined communication protocols between teams to enhance coordination and reduce scheduling conflicts.
- Established best practices for conflict resolution in scheduling, enhancing team collaboration and productivity.
- Mentored junior staff in effective time management techniques, fostering a culture of continuous improvement.
- Analyzed departmental workloads to create balanced employee schedules while meeting business objectives.
- Conducted meetings to update management and staff members on progress.
- Conducted regular reviews of scheduling processes, identifying areas for improvement and implementing necessary changes.
Office Supervisor
Rothman Orthopaedics
Glen Mills, PA
01.2022 - 12.2022
- Manage office inventory and placed new supply orders.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Administered payroll and maintained proper documentation of employee personnel.
- Coordinate communications between patients, physicians and hospital personnel.
- Scheduled appointments, oversaw check-ins and resolved patient concerns.
- Provided exceptional patient experience through friendly and compassionate communications.
- Guide employees in handling difficult or complex problems.
- Issue work schedules, duty assignments and deadlines for office or administrative staff.
Lead Surgical Coordinator
Rothman Orthopaedics
Media, PA
12.2014 - 01.2022
- Schedule surgeries bases on surgeons schedules and available dates
- Go over (at length) instructions and all appointments made
- Coordinated tests such as preadsmission testing and cardiac clearance
- Check to make sure the patient has all necessary clearances and testing for surgery
- Builds professional relationships with hospitals, clinical staff, and office managers
- Addresses any complaints from hospitals, doctors, staff and patients by working with the appropriate department to resolve
- Assists with training of new surgery scheduling team members.
- Assists the business office with any issues and will work together to resolve
- Visit each office occassionally to speak one on one with schedulers about their concerns, issues or ideas.
- Work with Surgery Scheduling trainer on training schedules for new employees
Education
Medical Billing And Coding
Pennsylvania Institute of Technology
Media, PA12-2011
Skills
- Friendly
- Efficient
- Team player
- Customer service
- Office management
- Organizational skills
Timeline
Office Manager II
Rothman Orthopaedics
01.2024 - Current
Surgery Scheduling Liason
Rothman Orthopaedics
01.2022 - Current
Office Supervisor
Rothman Orthopaedics
01.2022 - 12.2022
Lead Surgical Coordinator
Rothman Orthopaedics
12.2014 - 01.2022
Medical Billing And Coding
Pennsylvania Institute of Technology