Cassandra Engler
Attica
Summary
As a dedicated and driven professional, I am eager to find a Job that I can put my years of customer service and management experience to use. I hope for the opportunity to offer my commitment to team success and positive work values. I am excited about the opportunity to contribute to a dynamic team, and foster a positive environment that enhances customer satisfaction. I am ready for a career change that will offer a more stable schedule and life balance and I'm excited to do that with your company.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Dollar General
Attica, NY
03.2016 - Current
- Handled customer service complaints, returns and exchanges.
- Wrote the schedule, managed requests and scheduling conflicts all off while staying within labor budget.
- Checked in Trucks, handled vendor orders and balanced billing monthly.
- Helped with hiring process by, interviewing applicants, handling employee onboarding and all training.
- Handled paperwork in regard to proper cash handling, banking policies and CCTV review.
- Counted all money, handled deposits/ verifications and change orders.
- Assisted in inventory prep and counting. Successfully kept counts accurate throughout the year by handling weekly counts and controlling internal and external theft.
Assistant Store Manager
Stewarts Shops Corp.
Greenfield, NY
01.2006 - 02.2015
- Managed shifts and call outs
- Wrote the schedule and managed requests off
- Handled all billing and billing discrepancies
- Handled all cash deposits and money flow in and out of the store
- Responsible for helping my manger with all Hiring, reviews and terminations.
- Upsell product and 'deals of the week' in competition with neighboring stores
- Held a district employee training event weekly for all new hires in the district.
Education
Regents Diploma -
Ballston Spa High School
Ballston Spa, NY01.2004
Skills
- Customer Service
- Team Leader
- Time Management
- Detail Oriented
- Multitasking
- Problem solving
- Communication
Timeline
Assistant Store Manager
Dollar General
03.2016 - Current
Assistant Store Manager
Stewarts Shops Corp.
01.2006 - 02.2015
Regents Diploma -
Ballston Spa High School