Cassandra Engler
Attica
Summary
As a dedicated and driven professional, I am eager to find a Job that I can put my years of customer service and management experience to use. I hope for the opportunity to offer my commitment to team success and positive work values. I am excited about the opportunity to contribute to a dynamic team, and foster a positive environment that enhances customer satisfaction. I am ready for a career change that will offer a more stable schedule and life balance and I'm excited to do that with your company.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Dollar General
03.2016 - Current
- Handled customer service complaints, returns and exchanges.
- Wrote the schedule, managed requests and scheduling conflicts all off while staying within labor budget.
- Checked in Trucks, handled vendor orders and balanced billing monthly.
- Helped with hiring process by, interviewing applicants, handling employee onboarding and all training.
- Handled paperwork in regard to proper cash handling, banking policies and CCTV review.
- Counted all money, handled deposits/ verifications and change orders.
- Assisted in inventory prep and counting. Successfully kept counts accurate throughout the year by handling weekly counts and controlling internal and external theft.
Assistant Store Manager
Stewarts Shops Corp.
01.2006 - 02.2015
- Managed shifts and call outs
- Wrote the schedule and managed requests off
- Handled all billing and billing discrepancies
- Handled all cash deposits and money flow in and out of the store
- Responsible for helping my manger with all Hiring, reviews and terminations.
- Upsell product and 'deals of the week' in competition with neighboring stores
- Held a district employee training event weekly for all new hires in the district.
Education
Regents Diploma -
Ballston Spa High School
Ballston Spa, NY01.2004
Skills
- Customer Service
- Team Leader
- Time Management
- Detail Oriented
- Multitasking
- Problem solving
- Communication
Timeline
Assistant Store Manager
Dollar General
03.2016 - Current
Assistant Store Manager
Stewarts Shops Corp.
01.2006 - 02.2015
Regents Diploma -
Ballston Spa High School