Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Fernandez

Huntsville

Summary

Proven multitasker and customer service expert, honed skills at Gringos Tex Mex and El Kiosko, enhancing guest experiences and maintaining high cleanliness standards. Excelled in fast-paced environments, achieving exceptional accuracy in transactions. Skilled in effective communication and collaboration, significantly improved service delivery by training peers in best practices.

Personable and upbeat with excellent communication and organizational skills, ensuring smooth guest experiences and efficient table management. Knowledgeable about providing exceptional customer service and multitasking, while handling reservations and seating arrangements. Dedicated to creating welcoming atmosphere and enhancing overall guest satisfaction.

Overview

4
4
years of professional experience

Work History

Hostess

Gringos Tex Mex
04.2023 - Current

I am a seasonal worker, so I only work when I have school breaks.

  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.

Cashier /Fast Food Cook

El Kiosko
05.2021 - 08.2021
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Made food items that the customers would order

Education

Bachelor of Science - Criminal Justice

Sam Houston State University
Huntsville, TX
05-2028

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Cleaning and sanitation
  • Interactive communication skills
  • Greeting guests
  • Safe food handling
  • Efficient collaboration

Timeline

Hostess

Gringos Tex Mex
04.2023 - Current

Cashier /Fast Food Cook

El Kiosko
05.2021 - 08.2021

Bachelor of Science - Criminal Justice

Sam Houston State University
Cassandra Fernandez