CASSANDRA FLOWERS
Aurora,IL
Summary
Hard-working Supervisor with excellent experience leading teams, delivering results and exceeding expectations. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Admissions Prior Authorization Supervisor
Orsini Healthcare
05.2018 - Current
- Oversee daily operations of the Complex PA team, on a Supervisor level, ensuring smooth workflow and timely completion of tasks.
- Monitor workflow to improve employee time management and increase productivity.
- Collaborate with other departments to achieve organizational goals, fostering teamwork across various functions.
- Facilitate collaboration between team members on PA projects requiring cross-functional expertise for successful outcomes.
- Demonstrate commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Demonstrate strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Complete bi-weekly payroll for 13+ employees.
Lead Patient Care Coordinator
C3 Healthcare Rx
05.2015 - 02.2018
- Enhanced patient care by implementing efficient scheduling and coordination processes.
- Streamlined communication between healthcare providers, resulting in improved patient outcomes.
- Trained new Patient Care Coordinators to ensure consistent quality of service across the team.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Delivered excellent patient experiences and direct care.
- Increased staff productivity by coordinating schedules, delegating tasks, and monitoring performance metrics regularly.
- Monitored patient health records for accuracy to meet compliance with Medicare guidelines.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Education
Associate of Applied Science - Respiratory Therapy
Carrington College - Phoenix
Phoenix, AZ06.2009
Certification - Pharmacy Technician
Carrington College - Phoenix
Phoenix, AZ11.2005
Skills
- Staff Management
- Industry Knowledge
- Training and Mentoring
- Process Monitoring and Improvement
- Effective Communication
- Complex Problem-Solving
- Decision Making
- Microsoft Office Experience
- Policy Enforcement
- Critical Thinking
- Cross-functional Collaboration
- Leadership Abilities
- Organizational Skills
Timeline
Admissions Prior Authorization Supervisor
Orsini Healthcare
05.2018 - Current
Lead Patient Care Coordinator
C3 Healthcare Rx
05.2015 - 02.2018
Associate of Applied Science - Respiratory Therapy
Carrington College - Phoenix
Certification - Pharmacy Technician
Carrington College - Phoenix
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