Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cassandra Galvan

Brea

Summary

Versatile and dynamic professional with a proven track record at Block Tops, adept at handling high-stress situations and streamlining operations. Skilled in office equipment operations and excelling in customer service, I significantly enhance customer loyalty and operational efficiency. Demonstrates exceptional multitasking abilities and a positive, energetic approach to achieving customer satisfaction and business goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Block Tops
06.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Streamlined quoting process by devising automated templates that reduced errors and improved turnaround times for proposals.
  • Managed working with Home Depot Representatives to collect balances due and releasing the order into Fabrication to keep orders on track for Quick Turn Around

Receptionist

Ocean Subaru Of Fullerton
01.2023 - 06.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Organized and maintained bilingual filing systems to improve accessibility and efficiency.

Closing Expert

Target
05.2021 - 10.2023
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Supporting daily/weekly workload to support business priorities and deliver on sales goals
  • knowledgeable about the tools, products, and services available in the total store, and to solve issues for the guest and improve their experience
  • knowledgeable about the tools, products, and services available in the total store, and to solve issues for the guest and improve their experience
  • Work in all departments to ensure sales floor is full, zoned and in stock for guests

Cashier and Courtesy Clerk

Ralphs
11.2020 - 05.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

High School Diploma -

La Vista High School
Fullerton, CA
05-2020

Skills

  • Office Equipment Operations
  • Multi Line Telephone skills
  • Organization and Efficiency
  • Business Operations Understanding
  • Visitor and Customer relations
  • Customer Service
  • Positive energy and energetic
  • Multitasking and Prioritization
  • Customer Satisfaction

Languages

Spanish
Professional Working

Timeline

Customer Service Representative

Block Tops
06.2023 - Current

Receptionist

Ocean Subaru Of Fullerton
01.2023 - 06.2023

Closing Expert

Target
05.2021 - 10.2023

Cashier and Courtesy Clerk

Ralphs
11.2020 - 05.2021

High School Diploma -

La Vista High School

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Cassandra Galvan