Cassandra Gambill
Taylorsville,NC
Summary
With extensive experience in managing patient check-ins and appointment scheduling, I believe I can effectively ensured smooth operations and enhanced patient flow. Skilled in coordinating communication between patients and medical staff. Experience in maintaining accurate patient records, processing billing inquiries, and verifying insurance.
Overview
6
6
years of professional experience
2007
2007
years of post-secondary education
Work History
Front Desk Receptionist
Vision First Optometry
Taylorsville, NC
07.2022 - Current
- Managed patient check-ins and appointment scheduling, ensuring smooth operations and enhancing patient flow and experience.
- Coordinated communication between patients and the optometry staff, streamlining information exchange and improving service delivery.
- Assisted in maintaining accurate patient records, contributing to compliance and enhancing data integrity across systems.
- Processed billing inquiries and insurance verification, reducing discrepancies and enhancing patient satisfaction during visits.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Store Manager
E-mart
Maiden, North Carolina
02.2021 - Current
- Enhanced inventory management processes by implementing automated tracking systems, resulting in improved stock accuracy and reduced discrepancies.
- Trained and mentored a team of 15 staff members, fostering a collaborative environment that improved team performance and customer service.
- Streamlined daily operations by redesigning staff schedules, leading to increased efficiency and reduced labor costs.
- Analyzed sales data to identify trends and opportunities, informing strategic decisions that led to increased revenue.
- Implemented loss prevention strategies that resulted in a significant decrease in shrinkage, safeguarding company assets.
- Recruited, trained and supervised new employees.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Pharmacy Technician
CVS Pharmacy
Hickory, North Carolina
06.2020 - 02.2022
- Assisted pharmacists in preparing and dispensing medications, ensuring compliance with safety and regulatory standards.
- Managed inventory levels by restocking pharmaceuticals, leading to minimized stock shortages and maintained availability.
- Educated patients on medication use and potential side effects, enhancing their understanding and adherence to treatment plans.
- Processed prescription orders accurately and efficiently, contributing to improved patient satisfaction and service speed.
- Maintained a clean and organized workspace, ensuring a safe environment for both staff and patients.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Education
Associate of Arts - Medical Office Administration
Caldwell Community College And Technical Institute
Hudson, NC 02.2001 - 02.2008
Hibriten High School
Lenoir, NCSkills
- Patient check-ins
- Appointment scheduling
- Patient record management
- Insurance verification
Timeline
Front Desk Receptionist
Vision First Optometry
07.2022 - Current
Store Manager
E-mart
02.2021 - Current
Pharmacy Technician
CVS Pharmacy
06.2020 - 02.2022
Associate of Arts - Medical Office Administration
Caldwell Community College And Technical Institute
02.2001 - 02.2008
Hibriten High School