Cassandra Gamboa Valenzuela
Mishawaka,IN
Summary
Dedicated Pharmacy Technician with experience at CVS Caremark, focused on improving patient satisfaction through accurate prescription processing and efficient inventory management. Strong ability to work in fast-paced environments, solve problems, and maintain confidentiality. Committed to accuracy, compliance, and improving daily workflow. Strong background in customer service and teamwork, with eagerness to continue learning and growing in the pharmacy field. Knowledge of basic pharmaceutical terminology and drug interactions, along with solid data entry and organizational skills. Detail-oriented and committed to accurate medication dispensing and quality patient care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVScaremark
South Bend, IN
04.2025 - Current
- Processed medication orders accurately and efficiently in fast-paced pharmacy environment.
- Assisted pharmacists in preparing prescriptions and managing inventory levels.
- Educated patients on medication usage, side effects, and storage instructions.
- Maintained cleanliness and organization of pharmacy workspace to ensure compliance with safety standards.
- Monitored expiration dates of medications, ensuring timely disposal of outdated stock.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Receptionist
Absolute Caregivers Home Health Agency
South Bend, IN
08.2023 - 03.2025
- Managed front desk operations, ensuring smooth daily workflow and effective communication with clients.
- Coordinated appointment scheduling for clients and caregivers, optimizing resource allocation and service delivery.
- Responded to inquiries from patients and families, providing information on services and addressing concerns promptly.
- Assisted in maintaining accurate client records within electronic health record systems for compliance and reporting.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
Marian High School
Mishawaka, INBachelor of Science - Biology
Indiana University, South Bend
South Bend, IN05-2028
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Patient confidentiality
Certification
Licensed Pharmacy Technician, State of Indiana
Active: December 17, 2025 – June 30, 2026
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pharmacy Technician
CVScaremark
04.2025 - Current
Receptionist
Absolute Caregivers Home Health Agency
08.2023 - 03.2025
High School Diploma -
Marian High School
Bachelor of Science - Biology
Indiana University, South Bend