Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra George

Summary

Dedicated individual with excellent experience in industry. Maintains professional demeanor and expertly completes assigned tasks with focus on quality while also maintaining high level of time management. Dependable and quick-learning team player with effective communication and organization skills, with proven ability to multi-task.

Overview

10
10
years of professional experience

Work History

Escrow Administration Specialist

Wintrust Mortgage
06.2019 - 01.2023
  • Collaborated with customers, agents and taxing authorities to ensure efficient processing of escrow transactions, performing analysis and monitoring all facets of escrow on residential, FHA and USDA loans
  • Enhanced customer satisfaction through timely, accurate escrow documentation, communication, research and resolution with ability to interpret and apply (company) policy to clients situations accurately
  • Promptly answered phone calls and responded to emails
  • Executed wire transfers, stop payments and general ledger processes
  • Remained compliant with industry standard escrow procedures and maintained awareness of regulations governing escrow process, including ongoing training and monthly audits
  • Performed addition or deletion of escrow accounts, or specific escrow items such as flood and hazard insurance, PMI and taxes, in accordance with borrower request and/or regulation
  • Was primary point of contact for PMI regarding inquiries, billing, and removal
  • Monitored accounts including applying payments, processing refunds, researching discrepancies, and updating information.

Escrow Representative

Dovenmuehle
03.2013 - 06.2019
  • Enhanced customer and client satisfaction use of effective, direct and professional communication through phone and email
  • Ensured timely and accurate payment processing, disbursements, as well as thorough research of any discrepancies to provide best overall outcome and resolution
  • Reviewed, corrected, and updated upwards of several hundred billing and payment discrepancies weekly by working closely with PMI providers, insurance companies and accounting.
  • Closely monitored entire portfolio of insured loans through daily, monthly and quarterly reports and audits
  • Assisted in implementation and enhancement of departmental procedures and processes to provide best possible customer service to borrowers and customers



Education

Associate of Arts -

Elgin Community College
Elgin, IL
06.2013

Skills

  • Financial research
  • Accounts Payable/Receivable experience
  • Professional written and verbal etiquette
  • Results driven
  • Ability to adapt
  • MS Office, with advanced use of Excel
  • Work Planning and Prioritization
  • Document analysis

Timeline

Escrow Administration Specialist

Wintrust Mortgage
06.2019 - 01.2023

Escrow Representative

Dovenmuehle
03.2013 - 06.2019

Associate of Arts -

Elgin Community College

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Cassandra George