Cassandra Gomez
Fort Worth,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
14
14
years of professional experience
Work History
Patient Access Specialist
Cook Children's Medical Center
03.2023 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collected and validated patient demographics and insurance information.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Reduced billing errors by verifying demographic information and updating records as needed.
- Increased accuracy in patient record-keeping through diligent data entry and regular database maintenance.
Office Assistant
Texas Healthcare PLLC
10.2021 - 03.2023
- Answering telephones and directing calls to the appropriate individual
- Taking and inputting paperwork to patients' charts
- Greeting patients, checking patients in and out, scheduling office visits and procedures
- Collecting co-pays and verifying insurances
- Assist with helping procedure charts for the doctor
- Maintaining and inputting referrals.
Assistant Cemetery Registrar
Greenwood Funeral Homes and Cremation
04.2021 - 10.2021
- Conduct genealogy research and on cemetery property and burials
- Prepare and process documents related to cemetery property
- Preform data entry into Pontem, Excel, and Access databases
- Assist with filing files and loose paperwork
- Provide administrative support to the cemetery registrar and office.
Technical Records Assistant
XTO Energy Inc. Subsidiary of ExxonMobil
05.2010 - 10.2020
- Maintained and order office supplies within engineering department
- Handled requests, retrieve files and assisted with Special Projects, Acquisitions and Divestment
- Established, update, and maintain Well and Drill files
- Created, researched and set up well files into Well Database
- Scanned and indexed documents into Enterprise Scan thru Opentext
- Processed and electronically filing NON-OP, Well Chronology, and Operated/Regulatory Reports
- Worked with team members to deliver project requirements, develop solutions, and meet deadlines.
Education
Bachelor of Science - Integrated Studies
Abilene Christian University
Abilene, TXAssociate of Arts - General Studies
Tarrant County College District
Fort Worth, TX05.2020
Skills
- Clerical skills
- Document scanning
- Microsoft Office Suite
- File/records maintenance
- Customer Service
- Database Management
- Documentation accuracy
- Patient Scheduling
- EMR
- Patient Registration
Timeline
Patient Access Specialist
Cook Children's Medical Center
03.2023 - Current
Office Assistant
Texas Healthcare PLLC
10.2021 - 03.2023
Assistant Cemetery Registrar
Greenwood Funeral Homes and Cremation
04.2021 - 10.2021
Technical Records Assistant
XTO Energy Inc. Subsidiary of ExxonMobil
05.2010 - 10.2020
Bachelor of Science - Integrated Studies
Abilene Christian University
Associate of Arts - General Studies
Tarrant County College District
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