Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
SalesAssociate

Cassandra Gomez

San Antonio,TX

Summary

Dynamic professional with a proven track record in customer service and applied behavior analysis, honed at Promise Center for Autism and various retail settings. Excelled in building rapport and enhancing customer experiences, achieving notable sales increases through effective communication and problem-solving skills. Adept at data analysis and money handling, consistently contributing to team success and operational efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

Daiso
09.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Explained Yen-to-USD currency conversions to customers, ensuring clarity and understanding.

Cashier

Arby's
04.2019 - 06.2020
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Memorized diverse menu items to enhance order accuracy and efficiency.
  • Maintained a clean and organized work area during shifts, ensuring a welcoming environment for customers.
  • Prepared food items in the kitchen.

Registered Behavior Technician

Promise Center for Autism
02.2023 - 05.2024
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
  • Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.

Sales Associate

Hot Topic
06.2021 - 05.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Beauty Advisor

Sally Beauty
06.2020 - 10.2021
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.

Education

Associate Of Arts - Psychology

Northwest Vista College
San Antonio, TX

High School Diploma -

Penn Foster
05.2020

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Money handling
  • Verbal/written communication
  • Stocking and receiving
  • Store opening and closing
  • Adapt to diverse groups
  • Building rapport
  • Applied behavior analysis
  • Data collection and analysis

Certification


  • Basic Life Support (BLS) Certification - American Heart Association.

Languages

Spanish
Limited Working

Timeline

Sales Associate

Daiso
09.2024 - Current

Registered Behavior Technician

Promise Center for Autism
02.2023 - 05.2024

Sales Associate

Hot Topic
06.2021 - 05.2024

Beauty Advisor

Sally Beauty
06.2020 - 10.2021

Cashier

Arby's
04.2019 - 06.2020

Associate Of Arts - Psychology

Northwest Vista College

High School Diploma -

Penn Foster

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Cassandra Gomez