Cassandra Gonzalez

• Perform pre-testing procedures to prepare patients for comprehensive eye examinations or Contact fitting.
• Familiar with Optical Coherence Tomography (OCT) testing and retinal imaging.
• Assist with patient intake, appointment scheduling, and check-in procedures.
• Verify insurance eligibility and coverage for optical and medical services.
• Assist with billing, payment processing, and insurance-related inquiries.
• Utilize ICD-10 codes for accurate patient and
• Assist patients with frame and lens selection, provide personalized eyewear recommendations, and support optical sales.
• Adjusted frames for fit, comfort, and proper lens alignment.

Medical Assistant

• Rooted patients for exams, obtaining and recording vital signs, growth measurements, and health histories with accuracy and efficiency
• Supported physicians during well-child visits, sick visits, and in-office procedures, ensuring smooth patient flow and minimal wait times
• Administered pediatric immunizations per provider orders, maintaining strict adherence to safety and documentation protocols
• Documented patient encounters and updated charts in the EHR in real time, ensuring accurate and compliant medical records
• Maintained clean, fully stocked, and organized exam rooms to support patient care

Medical Receptionist

• Served as first point of contact for patients, delivering a welcoming and professional front-desk experience
• Scheduled and coordinated appointments across multiple provider calendars, optimizing daily patient flow
• Fielded high call volumes regarding appointments, prescriptions, and health concerns, resolving issues promptly and accurately
• Verified insurance eligibility and maintained accurate, up-to-date patient records
• Processed co-pays and payments accurately, reconciling daily transactions
• Ensured full compliance with HIPAA regulations in all patient interactions and record handling