Cassandra Gross
Austin,TX
Summary
Responsible employee adaptable to fast-paced, changing environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. I consider myself an organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
5
5
years of professional experience
Work History
Bottle Server
Reset Rooftop
Houston, Texas
04.2024 - Current
- Greeted customers, provided menus and answered questions about menu items.
- Assisted in seating guests and ensured guests were comfortable throughout their stay
- Restocked bar supplies such as ice, garnishes, napkins, straws during shift changes.
- Processed credit card transactions using POS system accurately entering sales into register system.
- Provided exceptional service to high volume of daily customers.
Private Nanny
Care.com Inc
Austin, TX
01.2020 - Current
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Provided supervision and guidance to ensure safety of children in all situations.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Assisted with homework, tutoring and school projects as needed.
- Prepared meals according to dietary needs of the family's children.
- Took children on outings such as parks, library visits, sports events or educational trips.
VIP Cocktail Waitress /Front Desk Receptionist
Yellow Rose Management
, TX
11.2022 - 04.2024
- Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Calculated charges, issued table checks, and collected payments from customers.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Ensured that all orders were accurately taken and delivered to customers in a timely manner.
- Followed safety standards for alcohol service, including proper pouring techniques and monitoring guest intoxication levels.
- Served cocktails, beverages, and selected dishes promptly and accurately.
Education
Bachelor of Arts -
Texas State University
San Marcos, TXSkills
- Menu knowledge
- Drink Preparation
- Promotional Events
- Exceptional customer service
- Upselling abilities
- Order Accuracy
- Schedule Management
- CPR training
- File Management
- Data Entry
Timeline
Bottle Server
Reset Rooftop
04.2024 - Current
VIP Cocktail Waitress /Front Desk Receptionist
Yellow Rose Management
11.2022 - 04.2024
Private Nanny
Care.com Inc
01.2020 - Current
Bachelor of Arts -
Texas State University