Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serena Dingman

Monroe,MI

Summary

Energetic Bottle Server known for high productivity and efficiency in task completion. Possess specialized skills in customer service, sales techniques, and inventory management. Excel in communication, teamwork, and adaptability, leveraging these soft skills to enhance guest experiences and achieve operational goals.

Experienced Bottle Server with background in high-end hospitality and nightlife industry. Possess strong knowledge of mixology, wine varietals, and superior customer service skills to ensure memorable guest experiences. Skilled at upselling drinks and food items while maintaining professional rapport with clientele. Previous work has resulted in consistent positive feedback from patrons and increased repeat business.

Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.

Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.

Overview

8
8
years of professional experience

Work History

Bottle Server

Delmar Detroit
Detroit, Michigan
05.2019 - 11.2023
  • Greeted customers, provided menus and answered questions about menu items.
  • Assisted in seating guests and ensured guests were comfortable throughout their meal.
  • Demonstrated knowledge of wines, beers, spirits, cocktails and other beverages by providing detailed descriptions when requested.
  • Accurately recorded orders and collected payment from customers for food, beverage or merchandise purchases.

Bottle Server

Trust Detroit
Detroit, MI
10.2018 - 10.2019
  • Greeted customers, provided menus and answered questions about menu items.
  • Assisted in seating guests and ensured guests were comfortable throughout their meal.
  • Delivered food and beverages to tables in a timely manner while ensuring accuracy of orders.
  • Demonstrated knowledge of wines, beers, spirits, cocktails and other beverages by providing detailed descriptions when requested.

Bottle Server

Level 2 Detroit
Detroit, Michigan
04.2018 - 12.2018
  • Greeted customers, provided menus and answered questions about menu items.
  • Assisted in seating guests and ensured guests were comfortable throughout their meal.
  • Delivered food and beverages to tables in a timely manner while ensuring accuracy of orders.
  • Demonstrated knowledge of wines, beers, spirits, cocktails and other beverages by providing detailed descriptions when requested.

VIP Bottle Server

KOD Miami
Miami, Florida
10.2016 - 07.2017
  • Greeted guests in a friendly and professional manner.
  • Assisted with opening champagne bottles for guests.
  • Maintained cleanliness of bar area by wiping down surfaces, cleaning glassware, and restocking supplies.
  • Ensured that all guests received prompt service and quality drinks.

Host

STK
Miami, FL
05.2016 - 02.2017
  • Greeted guests upon arrival and provided them with menus.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted servers in seating guests by escorting them to their tables.
  • Managed dining room layout to maximize efficiency of staff members.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.

Education

High School Diploma -

Monroe High School
Monroe, MI
06-2013

Skills

  • Menu knowledge
  • Promotional Events
  • Upselling abilities
  • Excellent customer service skills
  • Excellent personal service experience

Timeline

Bottle Server

Delmar Detroit
05.2019 - 11.2023

Bottle Server

Trust Detroit
10.2018 - 10.2019

Bottle Server

Level 2 Detroit
04.2018 - 12.2018

VIP Bottle Server

KOD Miami
10.2016 - 07.2017

Host

STK
05.2016 - 02.2017

High School Diploma -

Monroe High School
Serena Dingman