Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Hendricks

Long Beach,CA

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

5
5
years of professional experience

Work History

Manager/Head Bartender

Poor Richards Coctails
Long Beach
08.2021 - 08.2025
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Balanced daily registers and generated sales reports for management.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Maintained inventory of liquor, beer, wine, and other beverage items.

Lead Barista/Customer Service Trainer

Starbucks
Long Bea, CA
10.2020 - 02.2023
  • Developed effective relationships with customers through friendly interactions and excellent product knowledge.
  • Provided coaching and feedback to staff members regarding performance expectations.
  • Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
  • Collaborated with management team to develop new strategies for increasing sales and profits.

Education

Long Beach School For Adults
Long Beach, CA
12-2019

Skills

  • Inventory management
  • Sales reporting
  • Regulatory compliance
  • Cocktail design
  • Employee training
  • Conflict resolution
  • Customer service

Timeline

Manager/Head Bartender

Poor Richards Coctails
08.2021 - 08.2025

Lead Barista/Customer Service Trainer

Starbucks
10.2020 - 02.2023

Long Beach School For Adults

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