Cassandra Hoyle
Floresville
Summary
Reliable customer service representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator, and problem solver working effectively and productively with diverse customers and individual needs. Solid team player with upbeat, positive attitude, and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-orientated with demonstrated passion for building relationships, cultivating partnerships, and growing businesses. High-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adaptable at working effectively and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Receptionist
San Angelo Jet Center
09.2024 - Current
- Customer service, greeting pilots and passengers, providing information about services and amenities
- Coordinate fuel services, handle flight plans, assisting with ground operations
- Fuel management- oversee fuel inventory, conduct quality checks, and ensure safe fuel procedures
- Hangar management: maintain hanger space, assist with aircraft parking, and manage storage use
- Maintenance coordination: ensuring compliance with safety standards and communicating with the maintenance teams.
Cross Functional Representative
H-E-B
04.2021 - Current
- Adapted to every department in store and adjusted an interchangeable schedule to each department's needs
- Generated repeat business by responding to customer's concerns with friendly and knowledgeable service
- Filled customer orders quickly to promote speedy service, helping increase business
- Assisted customers with price checks, heavy lifting, and addressing other inquiries
- Supported sales team members to drive growth and development
- Adjusted bills and refunded money to resolve customer's service or billing complaints
- Accepted cash and credit cards payments, issued receipts and provided change
- Greeted customers at counter, delivered personalized customer service, finalized sales and maintained store.
educator
Right at School, LLC
08.2022 - 10.2023
- Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery
- Designed curriculum, lesson plans, and instructional materials for classroom teaching
- Made special accommodations to integrate students with ADHD, ADD, and other learning disabilities
- Planned classroom activities to enable students to work independently, in small groups and large groups
- Communicated with parents and guardians about student daily activities, behaviors, and key factors.
Education
Undergrad -
Angelo State University
10.2024
High School -
Floresville High School
05.2022
Skills
- Rule enforcement
- Equipment Use Monitoring
- Written & Verbal Communication
- Seasonal Planning
- Team Building
Awards
- Private pilot
- National member of the oak island methodist church
- Member of national honors society
- Member of TPUSA
- Member of women in aviation (stinson chapter)
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
San Angelo Jet Center
09.2024 - Current
educator
Right at School, LLC
08.2022 - 10.2023
Cross Functional Representative
H-E-B
04.2021 - Current
High School -
Floresville High School
Undergrad -
Angelo State University
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