Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Emily Root

Hennessey,OK

Summary

Skilled Lifeguard consistently remains calm and focused in stressful environments. Talented in swim instruction for all ages. Committed to promoting safety in and around large bodies of water. Certified in First Aid/CPR/AED. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Receptionist

Gungoll Jackson
12.2023 - Current
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered central telephone system and directed calls accordingly.
  • Handled assignments independently with good judgement and critical thinking skills.

Cashier

Jumbos Food
10.2023 - 12.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.

Lifeguard

Hennessey Town Pool
05.2021 - 09.2023
  • Monitored safety of guests in and around swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Attentively monitored swimmers to identify distress.
  • Inspected pool during shift and skimmed toys and trash that could clog pool pump.
  • Entered water immediately to pull struggling swimmers to safety.
  • Checked pool and surrounding areas for hazardous conditions.
  • Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.

Waitress

81 Bar And Grill
09.2020 - 12.2021
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Waitress

Out Of The Blue
05.2018 - 08.2019
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.

Education

No Degree - Bachelors Of Science in Nursing

University of Oklahoma
Norman, OK
05.2026

Nursing

Northern Oklahoma College
Enid, OK
05.2025

High School Diploma -

Hennessey High School
Hennessey, OK
05.2022

Skills

  • Rule Enforcement
  • Lifeguard Procedures
  • Climbing Safety
  • Full Safety Compliance
  • CPR Proficiency
  • Swimming Lessons
  • Specials Promotion and Upselling
  • Age Verification
  • Dining Room Cleaning and Upkeep
  • Team Player
  • Menu Memorization and Presentation
  • Transactions and Cash Handling
  • File Management
  • Customer and client relations
  • Meeting Support
  • Relationship Building
  • Bookkeeping

Accomplishments

  • Supervised a lifeguard team of 15 staff members.
  • Documented and resolved injuries which led to higher ratings to our pool.
  • Recognized by customers and employees for expedient and effective service.

Certification

  • First Aid/CPR Certified
  • Notary in the State of Oklahoma

Timeline

Receptionist

Gungoll Jackson
12.2023 - Current

Cashier

Jumbos Food
10.2023 - 12.2023

Lifeguard

Hennessey Town Pool
05.2021 - 09.2023

Waitress

81 Bar And Grill
09.2020 - 12.2021

Waitress

Out Of The Blue
05.2018 - 08.2019

No Degree - Bachelors Of Science in Nursing

University of Oklahoma

Nursing

Northern Oklahoma College

High School Diploma -

Hennessey High School

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