Cassandra Jarjabka
Strongsville,OH
Summary
Motivated professional with extensive experience in sales, customer service and administrative tasks. Strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
5
5
years of professional experience
Work History
Administrative Assistant/Front Desk Receptionist
VIO Med Spa
11.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Case Manager
Ever Well Community Health
10.2022 - 10.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Chiropractic Assistant
Paramount Chiropractic
02.2020 - 08.2022
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Input patient data into computer system and checked information for accuracy.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
High School Diploma -
Highland
Medina, OH05-2016
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Deadline oriented
- Invoice processing
- Attention to detail
- Time management
Timeline
Administrative Assistant/Front Desk Receptionist
VIO Med Spa
11.2023 - Current
Case Manager
Ever Well Community Health
10.2022 - 10.2023
Chiropractic Assistant
Paramount Chiropractic
02.2020 - 08.2022
High School Diploma -
Highland
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