Cassandra Jauregui
TX
Summary
Hard working and dependable individual looking to contribute my diverse skills to your company. I possess a wide array of computer skills and communication that I believe is essential to the modern day business operation. I am confident that I have the ability to make a significant contribution to your company.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dental Front Office Coordinator
Dentistry By Rse
07.2024 - Current
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Collaborated closely with dentists to coordinate treatment plans that met each individual''s oral health needs while considering insurance constraints or budget limitations when necessary.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
- Contributed to a welcoming environment for patients by maintaining a clean, organized reception area with up-to-date reading materials.
- Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner.
- Assisted in the timely resolution of billing disputes with insurance carriers, ensuring accurate reimbursement for services rendered.
- Ensured smooth communication between dental professionals and patients through timely relaying of messages and concerns.
- Maintained compliance with HIPAA regulations by securely handling sensitive patient information during all aspects of administrative duties.
- Maintained strong relationships with referring offices by providing prompt updates on mutual patients'' treatment progress and outcomes.
- Increased overall office efficiency with diligent management of daily tasks, including answering phones, filing paperwork, and inventory management.
Front Office Coordinator
Aesthetic Center of Plastic Surgery
09.2022 - 07.2024
- Managed daily operations of a busy practice to ensure efficiency and service quality.
- Greeted and directed patients appropriately to enhance overall experience.
- Answered phones and scheduled patient appointments to optimize workflow.
- Checked patients in and out, ensuring accurate record-keeping.
- Reviewed and collected treatment balances from patients for timely payments.
- Prepared and presented payment plans to facilitate financial discussions.
- Cross-trained team members to perform all front office duties seamlessly.
- Oversaw maintenance of practice equipment and facilities to uphold standards.
Orthodontics Assistant/Front Desk
Image Orthodontics
09.2015 - 10.2022
- Certified Registered Dental Assistant License received after two months of hire.
- Assist primary Orthodontist Doctor with diagnostic examinations to access abnormalities of tooth position and additional dental-facial structures.
- Collect patients medical and dental histories.
- Update records of orthodontic treatments in electronic and paper form to ensure full coverage of patient information.
- Give full attention to patients to ensure they are comfortable from start to finish of orthodontic treatment.
- Fully trained in rigorous cleaning and sterilization procedures to ensure a clean and safe environment for both Orthodontist and patients.
Assistant Manager
Malibu Tan
01.2014 - 01.2015
- Promoted to Assistant Manager after one month of excellent performance.
- Trained staff to up sale our products.
- Performed weekly deposits.
- Ordered and corrected inventory.
- Set rules and daily goals for employees.
- Moderated conference calls.
Office Assistant/Receptionist
CDR Strainer & Filters
01.2013 - 01.2014
- Handles multi-line phone system, transferring calls and or taking messages.
- Schedule and coordinate appointments.
- File all contracts/invoices and paperwork.
- Communicate with prospective clients to obtain a general scope of material desired.
- Pick up supplies for office.
- Report directly to General Manager.
- Make office supplies order.
- Review insurance packets submitted from employees.
- Organize payroll envelopes weekly with timesheet, newsletters and insurance packets.
- Schedules interview for potential applicants.
- Handles all applications and new hire paperwork.
- Greets all employees and guests that enter facility.
Education
Cinco Ranch High School
Katy, Texas05.2015
Skills
- Excellent communication skills
- Moderate Sales experience
- Enjoys sharing knowledge and encouraging development of others to achieve specific team goals
- Refined planning and organizational skills that balance work, team support and responsibilities in a timely and professional manner
- Willing and able to learn quickly and establish a well oriented basis for my position in any circumstance
Certification
CPR certified
Registered Dental Assistant
references
Dr. Paul Phang 281-579-2600/281-682-3581
Maureen Alvarez 832-344-8307
Timeline
Dental Front Office Coordinator
Dentistry By Rse
07.2024 - Current
Front Office Coordinator
Aesthetic Center of Plastic Surgery
09.2022 - 07.2024
Orthodontics Assistant/Front Desk
Image Orthodontics
09.2015 - 10.2022
Assistant Manager
Malibu Tan
01.2014 - 01.2015
Office Assistant/Receptionist
CDR Strainer & Filters
01.2013 - 01.2014
Cinco Ranch High School