Cassandra Jerse

Waitress and Trainer

• Educate new staff on the menu, memorization strategies and how to convey information in a positive and upbeat manner for the front of the house.
• Watched new staff for concerns or recommendations
• Sought out and implemented methods to improve service and team performance to boost business sustainability.
• Worked directly with servers for more than 14 shifts during the training process.
• Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
• Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
• Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
• Established rapport with regular patrons, leading to increased repeat business for the establishment over time.
• Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.

• Served food and beverages promptly with focused attention to customer needs.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Maintained a clean and orderly dining area for an enjoyable guest experience.