Cassandra Johnson
Moline,IL
Summary
Diligent Claims Representative with solid background in processing and managing claims efficiently. Adept at assessing coverage and liability, and resolving complex claims issues. Proven ability to utilize strong analytical and communication skills to deliver exceptional service.
Overview
5
5
years of professional experience
Work History
Claims Representative
Sentry Insurance
12.2023 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
Customer Service Specialist
Treadmill Heroes
02.2020 - 12.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Developed customer tracking information, call records procedures and database, and supported development of a new company website.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
Wilton High School
05.2015
Skills
- Complaint Resolution
- Account Management
- Customer Relations
- Customer Service
- Product Knowledge
- Professional Telephone Demeanor
- Product and Service Solutions
- Active Listening
Timeline
Claims Representative
Sentry Insurance
12.2023 - Current
Customer Service Specialist
Treadmill Heroes
02.2020 - 12.2023
High School Diploma -
Wilton High School
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