Adrienne Hairston
Effingham,SC
Summary
Dynamic professional with extensive experience as an Intake Coordinator at Wipro, excelling in appointment scheduling and insurance verification. Proven ability to enhance patient communication and streamline processes, ensuring compliance and accuracy. Strong customer service skills complemented by expertise in electronic health records and data entry, driving efficiency and satisfaction in healthcare settings.
Overview
5
5
years of professional experience
Work History
Intake Coordinator
Wipro
07.2025 - Current
- Coordinated intake processes to ensure timely patient registration and data collection.
- Facilitated communication between patients and healthcare providers to streamline appointment scheduling.
- Assisted in managing patient records using electronic health record systems for accuracy and compliance.
- Monitored incoming referrals, ensuring proper documentation and follow-up actions were taken.
Claims Analyst
BCBS Dba Palmetto GBA
Florence, SC
12.2020 - 10.2024
- Analyzed claims data to identify discrepancies and ensure compliance with policies
- Reviewed documentation for accuracy, facilitating timely processing of claims
- Collaborated with cross-functional teams to resolve complex claim issues
- Developed training materials for new analysts, enhancing onboarding process
Customer Service Representative
Skybridge Americas
Phoenix, AZ
09.2020 - 12.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders accurately, ensuring timely fulfillment and customer satisfaction.
- Maintained detailed records of customer interactions using CRM software.
- Collaborated with team members to streamline service processes and enhance efficiency.
Education
Associate of Applied Science - Health Care Administration
Ultimate Medical Academy
Clearwater, FL01.2019
High School Diploma - General Studies
W.J.Keenan High School
Columbia, SC05.1996
Skills
- Insurance verification
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
- Charting and clinical documentation
- Confidentiality
- Customer service
- Microsoft office
- Phone and email etiquette
- Data entry
Timeline
Intake Coordinator
Wipro
07.2025 - Current
Claims Analyst
BCBS Dba Palmetto GBA
12.2020 - 10.2024
Customer Service Representative
Skybridge Americas
09.2020 - 12.2020
Associate of Applied Science - Health Care Administration
Ultimate Medical Academy
High School Diploma - General Studies
W.J.Keenan High School