Cassandra Maldonado

• I Answered phones, also schedule appointments for meetings.
  Reason for leaving business was due to it closing

Maintained customer satisfaction with forward-
thinking strategies focused on addressing customer
needs and resolving concerns.
Provided primary customer support to internal and
external customers.
Used company troubleshooting resolution tree to
evaluate technical problems and find appropriate
solutions.
Offered advice and assistance to customers, paying
attention to special needs or wants.
Updated account information to maintain customer
records.
Answered customer telephone calls promptly to avoid
on-hold wait times.