Hostess/Server
Applebee's Inc
- Seating guests, explaining menu items
- Taking guests food, drink orders
- Running food and drink to guests
- Taking payments
Cassandra Montes
San Antonio,Tx
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work History
Server/Bartender
Hilton Garden Inn
- Opening and closing the bar/restaurant
- Taking guests food and drink orders in person, as well as over the phone
- Making Beverages
- Taking room service
- Assisting guests with menu items and suggesting certain items on menu
Service Manager
Alorica
- Receiving work order tickets when companies' systems were down
- Communicating between technician and customer
- Deescalating
- Writing emails and making phone calls
- Scheduling technicians to go and ensure they were at correct site for tech
- Work
Cashier
Barrel House Liquor Store
- Ensuring correct amount was in the register as well as back drawer
- Assisting customers with choice of beverage
- Explaining to customer about certain details of certain liquors
- Finishing the transaction
- Stocking the shelves
- Closing the store
Healthcare Customer Service Representative
TTEC
- Assist callers with medical insurance questions
- PCP changes
- Bill questions
- Prescription Questions
- HIPAA Knowledge
Education
Human Services w/ concentration in Child and Family Services -
Southern New Hampshire University
05.2024
Certificate - Medical Assisting
Vista College
El Paso, TX06.2015
Skills
- Guest Engagement
- Customer Service
- Server Support
- Complaint Handling
- Microsoft Outlook
- Documentation
- Data Entry
- Complaint Resolution
- Empathy Display
- Active listening
- Stress tolerance
- Patient confidentiality
Accomplishments
Presidents List and Honor Roll Achievements
Timeline
Hostess/Server
Applebee's Inc
Server/Bartender
Hilton Garden Inn
Service Manager
Alorica
Cashier
Barrel House Liquor Store
Healthcare Customer Service Representative
TTEC
Human Services w/ concentration in Child and Family Services -
Southern New Hampshire University
Certificate - Medical Assisting
Vista College
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