- Drawing and Painting
- Fashion
- Creative Writing
- Makeup
Cassandra Puntney
Sun Prairie
Summary
Detail-oriented professional with experience in customer service and team collaboration. Handles appointment scheduling and manages guest interactions effectively, contributing to an improved guest experience. Committed to delivering high-quality support and maintaining a welcoming environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
YMCA
Sun Prairie, WI
10.2025 - Current
- Greeted and assisted visitors, enhancing guest experience and satisfaction.
- Managed appointment scheduling using online booking systems to optimize front desk operations.
- Maintained accurate records of member inquiries and transactions for efficient follow-up.
- Collaborated with staff to streamline check-in procedures, reducing wait times for guests.
- Assisted in maintaining a clean and organized reception area, promoting a welcoming environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Demonstrated proficiency in operating various types of laundry equipment, ensuring optimal performance throughout each shift.
Childwatch Team Member
YMCA
Sun Prairie, WI
08.2023 - 10.2025
- Provided exceptional customer service to members and guests, enhancing overall experience.
- Supported team by training new members on operational procedures and best practices.
- Worked well in a team setting, providing support and guidance.
- Managed & entertained up to 30 children at a time.
- Created fun & exciting activities for children to participate in.
- Cared for infants and babies.
Education
High School Diploma -
Sun Prairie West High School
Sun Prairie, WI06-2026
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Work prioritization
Certification
- CPR certification x2
Interests
Timeline
Front Desk Receptionist
YMCA
10.2025 - Current
Childwatch Team Member
YMCA
08.2023 - 10.2025
High School Diploma -
Sun Prairie West High School