Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Cassandra Puntney

Sun Prairie

Summary

Detail-oriented professional with experience in customer service and team collaboration. Handles appointment scheduling and manages guest interactions effectively, contributing to an improved guest experience. Committed to delivering high-quality support and maintaining a welcoming environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

YMCA
Sun Prairie, WI
10.2025 - Current
  • Greeted and assisted visitors, enhancing guest experience and satisfaction.
  • Managed appointment scheduling using online booking systems to optimize front desk operations.
  • Maintained accurate records of member inquiries and transactions for efficient follow-up.
  • Collaborated with staff to streamline check-in procedures, reducing wait times for guests.
  • Assisted in maintaining a clean and organized reception area, promoting a welcoming environment.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Demonstrated proficiency in operating various types of laundry equipment, ensuring optimal performance throughout each shift.

Childwatch Team Member

YMCA
Sun Prairie, WI
08.2023 - 10.2025
  • Provided exceptional customer service to members and guests, enhancing overall experience.
  • Supported team by training new members on operational procedures and best practices.
  • Worked well in a team setting, providing support and guidance.
  • Managed & entertained up to 30 children at a time.
  • Created fun & exciting activities for children to participate in.
  • Cared for infants and babies.

Education

High School Diploma -

Sun Prairie West High School
Sun Prairie, WI
06-2026

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Problem-solving skills
  • Team collaboration
  • Appointment scheduling
  • Work prioritization

Certification

  • CPR certification x2

Interests

  • Drawing and Painting
  • Fashion
  • Creative Writing
  • Makeup

Timeline

Front Desk Receptionist

YMCA
10.2025 - Current

Childwatch Team Member

YMCA
08.2023 - 10.2025

High School Diploma -

Sun Prairie West High School