Cassandra Robbins
Spotsylvania,VA
Summary
Dynamic sales professional with a proven track record at SUBWAY® Restaurants, excelling in customer service and team collaboration. Recognized for enhancing operational efficiency and achieving sales targets through effective problem-solving and cash handling accuracy. Committed to fostering positive customer relationships and driving team success in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Sales Associate
208 Variety Store
Spotsylvania
04.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained accurate cash register operations and processed transactions efficiently.
- Organized merchandise displays to optimize store layout and maximize sales opportunities.
- Collaborated with team members to ensure stock levels met customer demand.
- Implemented promotional strategies to drive customer engagement and increase sales volume.
- Provided training support to new staff on operational procedures and customer service standards.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Area Manager
SUBWAY®Restaurants
Mineral, VA
05.2018 - 04.2025
- Supervised daily operations to ensure adherence to company standards and protocols.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales reports to identify trends and drive strategic marketing initiatives.
- Developed and executed training programs that enhanced employee performance and service quality.
- Monitored food safety compliance to maintain high health standards across all locations.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved conflicts promptly to promote positive environment for customers.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Shift Lead
Taco Bell Restaurant
Staunton, VA
07.2014 - 05.2018
- Oversaw daily operations to ensure efficient service and product quality.
- Trained and mentored new team members on procedures and customer service standards.
- Managed inventory levels, placing orders to maintain stock availability.
- Implemented operational improvements to enhance workflow and reduce wait times.
- Coordinated team schedules, ensuring adequate coverage during peak hours.
- Addressed customer concerns promptly to uphold satisfaction and loyalty.
- Monitored food safety practices, ensuring compliance with health regulations.
- Assisted in cash management by reconciling registers at shift end.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Enforced company policies and regulations with employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Completed cash and credit card transactions accurately using POS software.
Sandwich Artist
SUBWAY®Restaurants
Gordonsville, VA
08.2011 - 07.2015
- Prepared sandwiches according to customer specifications, ensuring quality and presentation standards.
- Operated point-of-sale system efficiently, processing customer transactions accurately.
- Maintained cleanliness and organization of workstations, adhering to food safety regulations.
- Assisted in inventory management by restocking ingredients and supplies as needed.
- Collaborated with team members to deliver exceptional customer service during peak hours.
- Implemented best practices for food handling, reducing waste and enhancing efficiency.
- Engaged with customers to provide product recommendations and promote daily specials.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Executed sandwich artistry duties with very low occurrence of errors.
Pantry Worker
Mary Baldwin College
Staunton, VA
08.2011 - 07.2015
- Prepared and organized food items in pantry for efficient service.
- Maintained cleanliness and sanitation standards in pantry area.
- Assisted kitchen staff by restocking supplies as needed.
- Collaborated with team to ensure timely meal preparation and delivery.
- Monitored inventory levels to prevent shortages or waste.
- Operated kitchen equipment safely while adhering to protocols.
- Upheld professional demeanor under pressure, maintaining calmness during high-stress situations within the kitchen environment.
- Supported catering events by assembling and plating hors d''oeuvres and appetizers.
- Assisted chefs in daily food preparation tasks, contributing to successful meal execution.
- Maintained a clean and organized pantry area, ensuring a safe and sanitary work environment.
- Demonstrated adaptability, effectively handling last-minute menu changes or special requests from diners.
- Prevented food waste by closely monitoring inventory and expiration dates of stocked items.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality food items.
- Increased speed of order fulfillment without sacrificing quality through effective multitasking abilities during busy periods.
- Improved overall workflow efficiency by cross-training in other kitchen stations as needed.
- Collaborated with kitchen staff to ensure seamless service during peak dining hours.
- Developed strong teamwork skills while collaborating with diverse kitchen staff members on various projects and tasks.
- Received positive feedback from both customers and colleagues for consistently delivering excellent service standards.
- Assisted in recipe development, testing new dishes under chef supervision for potential menu inclusion.
- Enhanced guest experience by accommodating dietary restrictions or allergies when preparing dishes.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Maintained composure and work quality while under stress.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Stocked and rotated food items according to expiration dates.
- Lifted and carried heavy materials.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Assisted in setting up and breaking down kitchen stations.
- Maintained high personal grooming standards and uniform presentation.
- Monitored food temperature, discarding items not stored correctly.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
Education
No Degree - Criminal Justice
Mary Baldwin College
Staunton, VAMedical Billing And Coding -
Liberty University
Lynchburg, VABachelor of Science - Criminal Justice
Liberty University
Lynchburg, VA05.2022
High School Diploma -
Spotsylvania High School
Spotsylvania, VA06.2011
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Goal oriented
- Flexible schedule
- Cash handling accuracy
- Meeting deadlines
- Professional demeanor
Timeline
Sales Associate
208 Variety Store
04.2025 - Current
Area Manager
SUBWAY®Restaurants
05.2018 - 04.2025
Shift Lead
Taco Bell Restaurant
07.2014 - 05.2018
Sandwich Artist
SUBWAY®Restaurants
08.2011 - 07.2015
Pantry Worker
Mary Baldwin College
08.2011 - 07.2015
No Degree - Criminal Justice
Mary Baldwin College
Medical Billing And Coding -
Liberty University
Bachelor of Science - Criminal Justice
Liberty University
High School Diploma -
Spotsylvania High School