CASSANDRA RUSSELL
Knoxville,TN
Summary
Agile and adaptable staff leader with a stellar work history showcasing a motivational approach and upbeat nature. Expertise in training employees and utilizing organized approaches for daily planning, scheduling, and customer service requirements. Forward-thinking mindset and industrious nature prioritize diplomatic communication to maximize engagement and satisfaction. Proactively operate departments to meet goals and match employees with roles for maximum performance. Strong focus on continuous operational improvement drives consistent excellence.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Knoxville TVA Employees Credit Union
01.2018 - Current
- Member service representative who is responsible for on-the-job training of new service representatives as assigned and handling of member expectations
- In my position I have shown an ability to adapt, grow and develop and learn new skills
- My recent position transfer to the Floater Department in October of 2020 has given me the opportunity to prove my time keeping skills, my reliability and dependability as well as to grow professionally in my knowledge of processes and procedures across the entire spectrum of multiple branches
- My position requires me to be confident, in my customer service skills, my knowledge of products and services, and my ability to form a relationship with my member that will allow them to reach best financial place for them
Assistant Set Manager
Cherry Hill Programs
01.2017 - 12.2017
- Assistant Manager who was responsible for assuming manager responsibilities being on set when the Manager was absent
- Demonstrated an ability to maintain an online schedule with an in-person queue of waiting clients
- Assisted in scheduling and hiring of new employees
- Handling and maintaining cash transactions and up-selling holiday products and picture packages
- In charge of picking up dropped shifts that were without coverage, answering phone calls and assisting with customer complaints
- Assisted with bank deposits, inventory upkeep and providing a professional and upbeat attitude
Operations Manager
Gold’s Gym
01.2014 - 12.2016
- Manager in charge of group exercise class scheduling and front desk team scheduling
- Greeting members as they entered gym, checking them in, and taking care of past balances
- Cash handling - answering phone calls and on site questions and having knowledge of equipment, and schedules
- Up-selling products - Handling up to 15 children at one time - cleaning and maintaining a safe environment
- Hiring new staff members - Preparing bank deposits, and cash reconciliation
- Training staff members - Restocking refrigerator and ordering new supplies
- Making schedules – Selling Memberships
Education
Bachelor’s Degree - Business Administration
Southern New Hampshire University
01.2024
Associate of Applied Science - Mass Communications
Pellissippi Community College
01.2018
Skills
- Project management
- Team leadership
- Staff development
- Strong verbal communication
- Goal oriented
- Time keeping skills
- Self-motivation
- Flexible attitude
Timeline
Assistant Manager
Knoxville TVA Employees Credit Union
01.2018 - Current
Assistant Set Manager
Cherry Hill Programs
01.2017 - 12.2017
Operations Manager
Gold’s Gym
01.2014 - 12.2016
Associate of Applied Science - Mass Communications
Pellissippi Community College
Bachelor’s Degree - Business Administration
Southern New Hampshire University
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