Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Cassandra Saqr

Cincinnati,OH

Summary

Dynamic, state-licensed cosmetologist with a proven track record at Great Clips, enhancing salon operations and client satisfaction. Expert in hair styling techniques and advanced communication, I've significantly contributed to team development and customer loyalty. Skilled in client consultations and appointment scheduling, my focus on mentorship and professional service fosters a positive, growth-oriented environment.

Overview

20
20
years of professional experience

Work History

Hairstylist

Self Employed Services
Cincinnati, OH
09.2016 - Current

Schedule clients for hair services

Greeting clients

Provide relaxing and comfortable atmosphere

Consultations on their desired service

Provide professional service the best to my ability

Confirm their satisfaction with my services when done

Provide professional hair care products if needed

Salon Manager

Great Clips
Cincinnati, OH
07.2009 - 09.2016
  • Managed scheduling for optimal staff coverage during peak hours.
  • Addressed client concerns promptly for improved customer retention.
  • Organized community events to attract new clients and promote brand awareness.
  • Cultivated a positive team environment by providing mentorship and guidance.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
  • Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.

Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.

Salon Assistant Manager

Great Clips
Cincinnati, OH
01.2005 - 08.2009
  • Helped prepare clients for hair service.
  • Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Demonstrated professionalism with every interaction, creating a welcoming environment that encouraged repeat business from satisfied clients.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Answered telephone calls to provide information and schedule new appointments.
  • Maintained a well-organized salon environment by managing supplies inventory and restocking when necessary.
  • Assisted stylists in achieving desired results for clients through precise shampooing, conditioning, and blow-drying techniques.
  • Collaborated with stylists to ensure smooth transitions between services while minimizing wait times for clients.
  • Contributed to a positive work atmosphere by fostering strong relationships among team members through open communication and teamwork.
  • Provided assistance to stylists when needed.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved marketing to attract new customers and promote business.

Education

Cosmetology

Grant Career Center
Bethel OHIO
05.2001

Skills

  • Quick learner
  • Client consultation
  • Appointment scheduling
  • Hair styling techniques
  • Advanced communication skills
  • State licensed cosmetologist

Additional Information

While managing at Great Clips I personally would go to hair schools and provide hands on classes teaching students haircuts and about professionalism

Timeline

Hairstylist

Self Employed Services
09.2016 - Current

Salon Manager

Great Clips
07.2009 - 09.2016

Salon Assistant Manager

Great Clips
01.2005 - 08.2009

Cosmetology

Grant Career Center
Cassandra Saqr