Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
References
Timeline
Generic

Cassandra Schofield

Garner,NC

Summary

Focused Community Manager promoting a background in conflict resolution and quick decision making. Possessing the skills needed to ensure a peaceful, safe community. Looking to tackle new challenges with an organization that appreciates talents in public relations and marketing. Looking to master all new challenges that present themselves to me and further grow my knowledge.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Community Manager

Bell Partners, Inc.
Chapel Hill, NC
02.2022 - Current
  • Responded to customer inquiries in a timely manner.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Created content for social media platforms to engage the community.
  • Developed and implemented strategies to increase community engagement.
  • Managed multiple projects simultaneously, ensuring deadlines are met.
  • Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
  • Saved money by operating community within budget.
  • Performed regular maintenance of all social media accounts.
  • Assisted with developing marketing plans for campaigns and promotions.
  • Boosted tenant retention by addressing issues to achieve speedy resolution.
  • Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
  • Oversaw repairs and enhancements by working closely with maintenance staff.
  • Compiled reports on website traffic, conversions, and other metrics.
  • Drove facility growth and increased resident morale by planning special activities.
  • Recommended property improvements based on detailed evaluations of current property conditions.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.

Property Manager

NRP Investments
Raleigh, NC
12.2021 - 01.2022
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.

Property Manager

MAA
Raleigh, NC
06.2018 - 12.2021
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
  • Monitored market trends to ensure competitive pricing structures for units under management.
  • Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
  • Assisted with the Lease Up on Post Parkside at Wade
  • Met with Local Businesses to build report and relationships with them to work with them to support each other in growth.

Project Manager

RCP Management, LLC
Durham, NC
12.2016 - 03.2018
  • Managed multiple projects with competing deadlines simultaneously.
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Led meetings with internal team members, consultants and contractors.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
  • Prepared cost estimates for projects of varying sizes.
  • Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
  • Drove continuous improvement of project delivery process by providing strong leadership.
  • Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.

Education

Some College (No Degree) - Business Administration And Management

Ulster County BRC
Kingston, NY

Skills

  • Maintenance Oversight
  • Lease Up & Stable Housing
  • Property Tours
  • Community Marketing
  • Financial Budgeting and Reporting
  • Income and Expense Management
  • Policy Administration
  • Team Training
  • Customer Relationship Management
  • Leasing and Sales
  • CRM Software
  • Promotional Planning
  • Staff Management
  • MS Office Suite
  • Employee Performance Management
  • Team Recruitment
  • Resident Relations
  • Online Advertising
  • Proficient in YARDI, Microsoft, Elevate, Oracle, Banner, AIRM, ASANA, AZURE

Affiliations

  • Love to do Athletic Activities such as being on a Swim Team and Bowling League
  • Enjoy being outdoors and seeking new adventures

Certification

  • Nam McKay - Received my Certified Housing Specialist Certificate
  • Nam McKay - Received my Certified Public Housing Certificate

Accomplishments

  • Received a "Pretty in Pink" Award from my Regional Manager

References

References available upon request.

Timeline

Community Manager

Bell Partners, Inc.
02.2022 - Current

Property Manager

NRP Investments
12.2021 - 01.2022

Property Manager

MAA
06.2018 - 12.2021

Project Manager

RCP Management, LLC
12.2016 - 03.2018

Some College (No Degree) - Business Administration And Management

Ulster County BRC

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Cassandra Schofield