Dedicated professional with over six years of experience in healthcare, management, and operations, aiming for a Center Director role. Demonstrated expertise in staff training, regulatory compliance, and operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
ASSISTANT MANAGER
ADMA BIOCENTERS
Myrtle Beach, SC
02.2024 - Current
Ensures that staff are trained and competent in accordance with the center's training plan.
Assists the Center Director in monitoring production and expenses against the budget.
Works directly with Quality Assurance regarding the monitoring of errors, developing and implementing corrective actions, and ensuring the center meets regulatory, cGMP, and customer requirements at all times.
Monitoring supply inventory against usage.
Performs responsibilities associated with the unsuitable units and donors.
Maintains competence with all position-required tasks.
Ensured compliance with safety regulations and company policies.
Developed a system for tracking inventory and ordering supplies as needed.
Monitored employee attendance records, timekeeping, and payroll information.
Conducted regular performance reviews for employees to identify areas of improvement.
Supervised daily operations including scheduling shifts, assigning duties.
Planned and led staff meetings to review center KPIs, and communicate new and ongoing priorities.
PHYSICIAN SUBSTITUTE/CENTER MEDICAL SPECIALIST
GRIFOLS BIOMAT
Myrtle Beach, SC
03.2023 - 02.2024
Selection of suitable plasmapheresis donors by performing physical examinations and taking medical histories on all donors.
Responsible for donor awareness of potential hazards.
Administration of the donor consent form.
Provides donor education on trends identified regarding general health assessments completed at the center.
Provides counseling to donors regarding unacceptable test results.
Evaluates and manages donor injuries and adverse events.
Performs evaluations of any history of illness or medications to ensure continued donor suitability.
Ensures donor medical information is complete and accurate prior to donation.
Review of the donor screening test to ensure the eligibility of continued donation.
Assists in employee training and coaching regarding medical SOPs, as necessary.
Assists with the administration of the employee Hepatitis vaccine program.
Maintain supplies necessary to perform job duties.
Maintains and ensures proper sanitation and cleaning of equipment and work areas between donors.
Ensures donor and staff confidentiality.
TRAINING COORDINATOR
GRIFOLS BIOMAT(formerly KEDPlasma)
Myrtle Beach, SC
01.2020 - 03.2023
Leads, conducts, and coordinates staff training.
Trains hand on skills for phlebotomy, medical screening, and lab specimen processing.
Assesses employees' competency to perform roles independently.
Performs managerial duties, including opening and closing responsibilities, supply inventory, monitoring production flow, and staff supervision.
High level of technical skill in phlebotomy, medical screening, and lab specimen processing.
Onboarding of new employees.
Maintains updated employee records.
Train and enforce the Environmental Health and Safety Program.
Works with regional staff to implement operational changes.
Oversees and coordinates the training team.
Thorough understanding and compliance with the company's Standard Operating Procedures and Training Manual.
Enforces employee compliance.
Maintains and updates center SOPs.
Independently performs duties quickly and competently, abiding by all company Standard Operating Procedures.
Traveled to Urbana, IL, to launch the opening of the new center.
Trained all staff to perform donor screening, phlebotomy, and laboratory processing.
Developed employees' skills while working closely with center management to assess employees and determine area leads and trainers.
Maintained accurate records of all trainings conducted.
PHLEBOTOMIST
Kedplasma
Myrtle Beach, SC
01.2019 - 01.2020
Performs high-volume venipunctures while monitoring donor safety.
High-level mastery of venipuncture skills.
Maintains a high production flow rate.
Performs donor verification procedures.
Follows infection control and safety procedures while carrying out the daily phlebotomy procedure.
Performs daily, weekly, and monthly quality controls on donation machines and equipment.
Responded quickly and effectively to donor adverse events.
Followed all safety protocols when handling hazardous materials.
INTERNET DATA ANALYST
Appen Global
Conway, SC
02.2018 - 01.2019
Internet Data Analyst performing a variety of goal-oriented tasks in the technology industry.
Evaluate data and content to ensure all material meets functionality, performance, reliability, and stability, according to company quality guidelines.
Ability to use logic and reasoning to identify the strengths and weaknesses of systems.
Ensure the material is compatible with the target market.
Created reports summarizing findings from evaluations.
Analyzed and evaluated data for content accuracy, relevancy, and usability.
CONTRACT SEAMSTRESS
Darby Mack
Escondido, CA
01.2012 - 01.2014
Construct custom bags: camera bags, laptop cases, and diaper bags.
Worked under self-supervision to ensure all products were completed accurately and efficiently within established timeframes.
Maintain an organized and neat workspace.
Record keeping, data entry, and invoicing.
Inspected finished garments for quality assurance prior to packaging them for shipment.
Monitored sewing machines to ensure proper operation and troubleshoot malfunctions when necessary.
Kept accurate records of production output and material costs associated with each job order.
FRONT END ASSOCIATE
Sears, Roebuck and Co
Escondido, CA
09.2006 - 06.2007
Utilized point-of-sale system to process cash, credit card, check and gift card payments.
Processed returns and exchanges according to store policies.
Assisted in organizing merchandise displays on the sales floor.
Assisted customers with merchandise.
Maintain correct cash balances at cash registers.
Maintained a 100 percent customer satisfaction survey review.
PARKS AND RECREATIONS
City of Temecula
Temecula, CA
08.2004 - 09.2006
Supervise and coordinate various recreation programs, and special events.
Ensure community safety during events.
Provided first aid assistance to injured guests or employees when necessary.
Greeted and assisted visitors with admissions, event information, and general inquiries.
Conducted daily safety inspections of all facilities and equipment within the park.
Assisted with the setup and breakdown of special events held at the park.
Lead activities and improve fitness.
Education
Emergency Medical Systems - EMT-B -
Robeson Community College
Lumberton, NC
01.2021
Phlebotomy Certification -
Professional Medical Training Center
Conway, SC
01.2018
Temecula Valley High School -
Temecula Valley High School
Temecula, CA
01.2004
Skills
Inventory management
Process improvement
Performance evaluation
Regulatory compliance
Operational efficiency
Staff training and development
Certification
Certified EMT-B, State Registry, 2026
NREMT, 2027
Certified Phlebotomy Technician (CPT), NHA, 2026
CPR/Basic Life Support (BLS), American Heart Association, 2025