Cassandra Valenzuela
TOLLESON,AZ
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
4
4
years of professional experience
Work History
Shift Lead
Tropical Smoothie Cafe
01.2023 - Current
- Helped store management meet standards of service and quality in daily operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained safe working environment by observing safety procedures, policies, and regulations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Service Manager
Salad And Go
09.2019 - 12.2021
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Pitched in to complete various duties during peak periods or employee absences.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Adhered to customer service standards to foster satisfaction and retention.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
Education
High School Diploma -
Tolleson Union High School
Tolleson, AZ05.2019
Skills
- Customer Service
- Staff Training
- Positive attitude
- Communication
- Teamwork
- Work ethic
- Adaptability
- Time management
- Organization
- Multitasking
- Listening skills
Timeline
Shift Lead
Tropical Smoothie Cafe
01.2023 - Current
Service Manager
Salad And Go
09.2019 - 12.2021
High School Diploma -
Tolleson Union High School