Cassandra Villalobos
Richmond
Summary
Dedicated worker with excellent communication, time management and computer skills. Responsible student with good judgment, time management and a flexible schedule. Dedicated professional with proven performance in management, leadership,working under stressful situations and with juvenile delinquents. Detail- oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
8
8
years of professional experience
Work History
Server
Texas Roadhouse
01.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Direct Care Worker
Creighton Oaks RTC
06.2023 - 12.2023
- Maintaining property up to licensing standards.
- Provided emotional support to youth during difficult times, fostering a sense of trust and psychological wellbeing.
- Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each patient.
Direct Care Staff Member
Gulf Coast Trade Center
03.2023 - 06.2023
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Administered medication as directed by physician.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
Server/Bartender
,Chili's Grill & Bar
08.2019 - 03.2023
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Liaised with restaurant manager in ordering and stocking inventory and supplies, facilitating front-of-house operations.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
Server
Cheddar's Scratch Kitchen Darden Restaurants
03.2022 - 12.2022
- Attended company and restaurant required trainings and meetings, improving skills
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cashier
Ross Dress For Less
08.2018 - 07.2019
- Resolved customer complaints by exchanging merchandise, refunding money, or adjusting bills
- Resolved customer concerns to meet unique needs and boost satisfaction
- Counted cash drawers at beginning of shifts to verify correct amounts..
Service and Food Champion
Taco Bell
02.2017 - 06.2018
- Placed food on trays or in takeout containers and served to customers
- Refilled food products throughout shift to confirm full displays
- Followed safety procedures to prevent foodborne illness and allergens
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment and facilities sanitary
- Requested and recorded customer orders, and computed bills using cash registers, multi counting machines, or pencil and paper
Education
ASSOCIATE - ARTS
Bachelor of Science - Psychology
Sam Houston State University
Huntsville, TX05.2024
A.A -
Houston Community College
Katy, TX05.2021
Skills
- Conflict and Complaint Resolution Cool Under Pressure Customer Service and Rapport
- Warm and Friendly Guest Accommodations Identification Requirements Adaptable and Flexible
- Energetic and Outgoing Courteous Phone Demeanor
- Languages
- Spanish
- Native
Timeline
Server
Texas Roadhouse
01.2024 - 09.2024
Direct Care Worker
Creighton Oaks RTC
06.2023 - 12.2023
Direct Care Staff Member
Gulf Coast Trade Center
03.2023 - 06.2023
Server
Cheddar's Scratch Kitchen Darden Restaurants
03.2022 - 12.2022
Server/Bartender
,Chili's Grill & Bar
08.2019 - 03.2023
Cashier
Ross Dress For Less
08.2018 - 07.2019
Service and Food Champion
Taco Bell
02.2017 - 06.2018
ASSOCIATE - ARTS
Bachelor of Science - Psychology
Sam Houston State University
A.A -
Houston Community College
Similar Profiles
Jericho VillegasJericho Villegas
Food Server/Bartender at Texas Roadhouse Lemall/Texas Roadhouse Sidra RiyadhFood Server/Bartender at Texas Roadhouse Lemall/Texas Roadhouse Sidra Riyadh
Destiny SierraDestiny Sierra
Host at Texas Roadhouse RestaurantHost at Texas Roadhouse Restaurant
Vanessa LealVanessa Leal
Server at Texas RoadhouseServer at Texas Roadhouse
Mason BeckMason Beck
Table Busser at Texas RoadhouseTable Busser at Texas Roadhouse
Bradley HallBradley Hall
Independant Filmmaker at Thanks Dad ProductionsIndependant Filmmaker at Thanks Dad Productions