Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Cassandra Vivanco

Cassandra Vivanco

Carpentersville,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

E-commerce Customer service

Russo power
09.2021 - Current
  • Managed high-volume customer inquiries through various communication channels, including email, live chat, and phone calls.
  • Enhanced customer satisfaction by resolving complex e-commerce issues and providing timely solutions.
  • Collaborated with cross-functional teams to ensure seamless order fulfillment and inventory management.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.

Care manager

Brighton Gardens of St Charles
02.2019 - 08.2021
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
  • Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
  • Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.

Dietary aide

Garlands of barrington
07.2015 - 07.2018
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
  • Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
  • Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.

Education

High school diploma -

Dundee crown high school
05.2017

Skills

  • Bilingual
  • Time management
  • Documentation
  • Communication
  • Problem solving
  • Team work
  • Critical thinking
  • Complaint resolution
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Calm and Professional Under Pressure
  • Effective Communication
  • Relationship Building

Timeline

E-commerce Customer service

Russo power
09.2021 - Current

Care manager

Brighton Gardens of St Charles
02.2019 - 08.2021

Dietary aide

Garlands of barrington
07.2015 - 07.2018

High school diploma -

Dundee crown high school

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Cassandra Vivanco