Cassandra West
Colorado Springs,CO
Summary
Dynamic professional with a proven track record as a Bartender Shift Manager at Red Gravy, excelling in customer service and team training. Skilled in Adobe Creative Suite and creative thinking, I enhance customer experiences and streamline operations, ensuring high-quality service and innovative design solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender Shift Manager
Red Gravy
Colorado Springs, Colorado
09.2023 - Current
- Trained new bartenders on drink preparation and customer service skills.
- Collaborated with management on special events to enhance customer experience.
- Implemented bar procedures to streamline workflows and reduce waste.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
Freelance Graphic Design
Self Employed Web
Colorado Springs, Colorado
06.2018 - Current
- Collaborated with clients to understand their vision and design requirements effectively.
- Utilized Adobe Creative Suite to produce high-quality visual content efficiently.
- Conducted research on industry trends to inform innovative design strategies.
- Assisted in selecting colors, images, text style and layout for each project.
Bartender Shift Manager
OAKSIDE Restaurant
Big Bear Lake, California
11.2016 - 07.2023
- Supervised bartending staff during shifts to ensure efficient service.
- Managed inventory levels and ordered supplies as needed for operations.
- Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Server
Marie Callenders Restaurant
Torrance, California
05.2013 - 10.2016
- Provided friendly and efficient service to restaurant guests.
- Collaborated with team members to ensure smooth restaurant operations.
- Took orders from customers accurately and in a timely manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
Associate of Arts - Studio Arts
El Camino College
Torrance, CA06-2016
High School Diploma -
West High School
Torrance, CA06-2012
Skills
- Time management
- Engaging personality
- Adobe Creative Suite
- Digital illustration
- Creative thinking
- Logo creation
Certification
- Graphic Design Certification from Cal Arts
Timeline
Bartender Shift Manager
Red Gravy
09.2023 - Current
Freelance Graphic Design
Self Employed Web
06.2018 - Current
Bartender Shift Manager
OAKSIDE Restaurant
11.2016 - 07.2023
Server
Marie Callenders Restaurant
05.2013 - 10.2016
Associate of Arts - Studio Arts
El Camino College
High School Diploma -
West High School
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