Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassaundria Booker

St Louis,MO

Summary

Friendly Valet with talent for customer service and satisfaction in fast-paced environments. Communicates well and supports team members with creative problem-solving. Proven history of fostering positive guest experiences to meet team, individual and corporate objectives. Knowledgeable professional focused on satisfying customers, protecting vehicles, and minimizing delays. Drives safely to prevent damages or mistakes. Great at putting people at ease and maintaining positive business reputation. Dependable professional brings background in parking lot operations. Learns new processes and always assists team members. Quickly and smoothly resolves conflicts to maintain lot reputation for excellence. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Punctual Parking Lot Attendant with extensive knowledge of valet services and excellent spatial awareness. Dedicated to maintaining clean and professional parking area with talent for providing fantastic customer service. Demonstrated strengths in vehicle servicing and payment collection. Efficient professional with many years of experience. Successful at fast and accurate valet and ticket services with talent for maintaining clean and presentable parking area.

Overview

6
6
years of professional experience

Work History

Valet

Hotel Indigo
Saint Louis , MO
02.2018 - 12.2023
  • Assisted customers with their luggage to and from their vehicles.
  • Responded promptly to customer inquiries regarding directions, events, restaurants.
  • Provided exceptional customer service by anticipating customer needs and exceeding expectations.
  • Maintained cleanliness of all areas used for valet operations, including lobby, driveways, and parking lots.
  • Greeted guests upon arrival and provided exceptional customer service.
  • Greeted customers and opened doors for them upon arrival.
  • Followed company policies related to guest satisfaction standards and procedures.
  • Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
  • Cleaned interior and exterior of vehicles while parked at facility.
  • Accurately recorded license plate numbers and other pertinent information regarding each vehicle parked on the premises.
  • Utilized proper safety protocols when operating motor vehicles or handling customer belongings.
  • Greeted customers and opened car doors to enhance service.
  • Handled account payments, collected cash and processed credit card charges.
  • Directed drivers to parking spots.
  • Assigned numbered tags to customers and vehicles.
  • Responded to questions about local area and company services.
  • Monitored parking area for safety, security and general customer concerns.
  • Kept digital logs updated with cars, locations and special customer information.
  • Patrolled parking areas and monitored car safety to prevent theft and damage.
  • Logged assigned vehicle tags in specified software.
  • Cleaned parking lot regularly by removing trash and cleaning up spills.
  • Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
  • Informed guests of location of hotel reception, concierge and lounges.
  • Returned guests' vehicles while following safe driving practices and obeying traffic laws.
  • Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
  • Issued ticket stubs and gave customers matching stub for locating parked vehicles.
  • Greeted customers and took car keys to park vehicles in available spots.

Education

High School Diploma -

Kirkwood Sr. High School
Kirkwood, MO
06-1997

Skills

  • Payment Processing
  • Problem-Solving
  • Guest Assistance
  • Fluency
  • Customer Service
  • Clean Driving Record
  • Customer Communication
  • Valid Driver's License
  • Customer service excellence

Timeline

Valet

Hotel Indigo
02.2018 - 12.2023

High School Diploma -

Kirkwood Sr. High School
Cassaundria Booker