Summary
Overview
Work History
Education
Skills
References
Timeline
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Cassey Hetherington

Gautier,MS

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Professional healthcare worker with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Alorica
05.2021 - 09.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Phlebotomist

Singing River Hospital
07.2021 - 03.2022
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.

Shift Leader

Krystals Resturant
07.2012 - 06.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Education

Health Education

Mississippi Gulf Coast Community College
Perkinston, MS
06.2021

High School Diploma -

Pascagoula High School
Pascagoula, MS
05.2011

Skills

  • Interpretation and Translation Services
  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Customer Service and Assistance
  • Credit Card Payment Processing
  • Call Transfers
  • Customer Inquiry Response
  • Answering Customer Questions
  • Venipuncture
  • Order of draw
  • Patient care
  • Specimen handling
  • Butterfly needle technique
  • HIPAA compliance
  • Blood collection techniques

References

Angela williams Manager At VPW (228)

235-1418

Samantha Pellegrino Instructor At MGCCC (228) 3654615

Timeline

Phlebotomist

Singing River Hospital
07.2021 - 03.2022

Customer Service Representative

Alorica
05.2021 - 09.2022

Shift Leader

Krystals Resturant
07.2012 - 06.2020

Health Education

Mississippi Gulf Coast Community College

High School Diploma -

Pascagoula High School

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Cassey Hetherington