Cassey Holliday
North Ms Health Services
Aberdeen,MS
1
Language
18
years of professional experience
Dynamic Patient Access Specialist with over 4 years of experience in healthcare operations. Proficient in streamlining patient intake processes and enhancing financial transparency, driving high standards of patient support while upholding HIPAA regulations.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Patient Access Specialist
2 Years 6 Months- Managed insurance verification operations, ensuring clear communication channels between patients and healthcare providers.
- Implemented streamlined scheduling systems to ensure equitable access to healthcare services for a wide range of patients.
- Collaborated on the integration of electronic health record systems, optimizing data accuracy and accelerating retrieval processes.
- Conducted patient intake interviews, recording and documenting relevant information.
- Registered and verified patient records before triage with most up-to-date information.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Obtained patients' insurance information and determined eligibility for benefits for specific services rendered.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Educated patients on financial responsibilities and available resources, fostering informed decision-making.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
Patient Service Representative
2 Years 11 Months- Clarified billing details for patients, ensuring transparency and support in financial matters.
- Implemented rigorous verification protocols to maintain HIPAA compliance and protect sensitive data.
- Facilitated the integration of workers' compensation and motor vehicle insurance to ensure compliance and risk management.
- Managed phone-based payment processing, ensuring accuracy and security for card and ACH transactions.
- Assisted patients in understanding and applying for financial aid options for medical expenses.
- Reviewed patient information and completed financial assistance applications to ensure eligibility.
- Guided patients through MyChart setup to improve engagement with personal health information.
- Executed call handling processes for both inbound and outbound communications to support client engagement.
- Achieved high data accuracy through meticulous entry processes.
Enhanced operational efficiency by optimizing data input procedures.
Facilitated improved decision-making by ensuring reliable data availability. - Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Answered 50 plus calls a day.
Admission Representative, Patient Financial Clerk
9 Years 7 Months- Facilitated patient intake processes, ensuring accurate data entry and documentation.
- Collaborated with healthcare teams to enhance patient communication and care delivery.
- Managed collection of patient payments, enhancing revenue cycle operations.
- Achieved reliable cash management through effective handling and deposit processes.
Delivered precise financial documentation by managing cash transactions smoothly.
Enhanced cash flow accuracy through diligent oversight of deposit activities. - Reviewed and confirmed patient insurance status to support efficient billing and claims processing.
- Updated and maintained patient insurance records to support efficient claims processing.
- Reviewed and corrected patient demographic data to enhance patient care and streamline administrative processes.
- Executed comprehensive patient information gathering by navigating through all designated areas.
CNA, Admission Rep and Patient Account Clerk
9 Years 7 Months- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted nursing staff with patient assessments and vital sign monitoring, enhancing overall care delivery.
- Maintained accurate patient records using electronic health record systems, ensuring compliance with health regulations.
- Trained new staff on best practices in patient care, fostering a collaborative team environment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Perform clerical duties.
Patient Financial Advocate
1 Year 3 Months- Reviewed the Hospital Census to identify self pay patients.
- Screen patients referred to Firstsource for state, county and federal assistance.
- Identify patient needs and assist them with enrollment application to the appropriate agency
- Record all patient info.
- Face to face screen or over the phone.
- Also performed other duties.
- Maintain privacy.
- Traveled different locations.
- Worked hybrid sometimes.
- Took payments.
- Called patients about their medical bills.
- Increased revenue collections by conducting thorough reviews of patient accounts and identifying potential sources of reimbursement.
Cashier /Stocker
5 Years 8 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced transactions at end of shifts.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Trained new cashiers on register operations and customer service protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Performed cash, card, and check transactions to complete customer purchases.
- Addressed customer needs and made product recommendations to increase sales.
Education
Diploma - Medical Billing And Coding
- Dean's List [2017]
- 3.9 GPA
Certificate - Phlebotomy
Certificate - Certified Nursing Assistant
Skills
Patient intake management
Insurance verification
Appointment scheduling
Payment processing
Insurance billing
EMR
Medical terminology
Patient interviewing
Registration management
Patient support
Call management
Multitasking and organization
HIPAA compliance
Exceptional communication
Patient education
Languages
English
Full Professional
Timeline
Patient Access Specialist
North Ms Health Services
02.2024 - CurrentRead More
Patient Service Representative
Meduit
08.2023 - 07.2026Read More
Patient Financial Advocate
Firstsource
05.2022 - 08.2023Read More
Admission Representative, Patient Financial Clerk
Baptist Memorial Hospital
06.2014 - 01.2024Read More
CNA, Admission Rep and Patient Account Clerk
Baptist
06.2014 - 01.2024Read More
Cashier /Stocker
Walmart
09.2008 - 05.2014Read More
Ultimate Medical Academy
Diploma from Medical Billing And Coding
Read More
Itawamba Community College
Certificate from Phlebotomy
Read More
East Mississippi Community College
Certificate from Certified Nursing Assistant
Read More