Andrea Torres
Los Banos,CA
Summary
Dynamic Patient Access Representative with extensive experience in insurance eligibility verification and electronic health record management at Saint Agnes Medical Center. Recognized for building strong client relationships and ensuring strict compliance with HIPAA regulations. Proven ability to deliver compassionate support while optimizing patient intake processes to drive operational efficiency.
Overview
20
20
years of professional experience
Work History
Patient Access Representative
Saint Agnes Medical Center
Fresno, CA
01.2005 - 11.2019
- Completed patient registration tasks and ensured accuracy in insurance verification.
- Coordinated payment arrangements for patients.
- Ensured precision in updating patient records within electronic health systems.
- Communicated effectively with clinical staff to ensure smooth operations.
- Explained medical center services to patients.
- Facilitated call handling by accurately transferring to appropriate departments.
- Managed patient inquiries with timely, empathetic, and professional responses.
- Implemented HIPAA guidelines to safeguard patient information.
- Processed patient payments promptly during service.
- Handled incoming calls efficiently with professionalism.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Scanned documents into electronic medical records system.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assembled registration paperwork and placed identification bands on patient.
- Explained various admission forms and policies, acquiring signatures for consent.
- Communicated financial obligations to patients and collected fees at time of service.
Receptionist
Lithia Ford Of Fresno
Fresno, CA
01.2002 - 01.2005
- Welcomed customers and guided them to relevant sections.
- Handled and transferred calls to staff with precision.
- Scheduled appointments for service and sales departments daily.
- Maintained organized reception area and ensured cleanliness.
- Processed paperwork for vehicle sales and service transactions accurately.
- Coordinated communication between departments to streamline operations.
- Handled customer complaints with professionalism and empathy promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Crisis Intervention Specialist
Marjorie Mason Center
Fresno, CA
01.2000 - 01.2002
- Facilitated crisis intervention sessions for individuals facing emotional distress.
- Provided support and resources to clients during critical situations.
- Conducted assessments to identify client needs and appropriate interventions.
- Maintained detailed case notes and documentation for client interactions.
- Trained new staff on crisis intervention protocols and best practices.
- Advocated for clients' rights and needs within the community support network.
- Collaborated with mental health professionals and social services to provide comprehensive support.
- Assisted families in understanding the impact that mental illness can have on an individual's well-being.
- Offered telephonic crisis support and guidance to individuals unable to access in-person services.
- Offered crisis counseling services via telephone or online chat platforms when necessary.
- Responded quickly and effectively when emergency situations arose; managed high stress environments with professionalism.
- Educated clients on available resources and offered guidance on how best to access them for additional assistance.
- Monitored clients' progress throughout their course of treatment; adjusted interventions as needed based on changes in condition or circumstances.
Education
High School Diploma -
McLane High School
Fresno, CA05-1999
Skills
- Insurance eligibility verification
- Electronic health record management
- Patient intake management
- Experience in HIPAA compliance practices
- Payment transaction oversight
- Client relationship management
Affiliations
I'm active within Bethel Community Church. I participate in community outreach to feed and clothe the unhoused. Im a year a round volunteer with Operations Samaritan Purse, and assist with Operation Christmas shoe box. A program in which provides children all over the word to receive Christmas's gifts and learn about the Gospel.
Timeline
Patient Access Representative
Saint Agnes Medical Center
01.2005 - 11.2019
Receptionist
Lithia Ford Of Fresno
01.2002 - 01.2005
Crisis Intervention Specialist
Marjorie Mason Center
01.2000 - 01.2002
High School Diploma -
McLane High School