Trudy Keyworth
Florence,OR
Summary
Dedicated Patient Access Representative with over 17 years of experience in client support and insurance eligibility verification. Proven ability to enhance patient satisfaction through effective communication and problem-solving.
Overview
27
27
years of professional experience
Work History
Patient Access Representative
St Johns Health
10.2008 - Current
- Facilitated patient registration and appointment scheduling using electronic health record systems.
- Verified insurance coverage and obtained pre-authorizations for services efficiently.
- Collaborated with clinical staff to streamline patient check-in processes and improve workflow.
- Educated patients on financial responsibilities and available payment options, enhancing satisfaction.
Customer Service Representative
Bank of Jacksonhole
04.2004 - 09.2008
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and retention.
- Assisted clients with account management, navigating banking products and services effectively.
- Collaborated with team members to streamline processes, enhancing overall service delivery.
- Trained new staff on customer service protocols, improving onboarding efficiency and knowledge retention.
Accounting Manager
Cimerron Management
09.2002 - 03.2004
- Led financial reporting processes to ensure compliance with regulatory standards.
- Streamlined budgeting procedures, enhancing accuracy and efficiency across departments.
- Mentored junior staff, fostering professional development and knowledge sharing.
- Implemented cost-saving initiatives that improved overall financial performance.
- Coordinated audits, ensuring timely completion and adherence to internal controls.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Completed bi-weekly payroll for company employees.
Cashier
Smiths Food And Drug Store
06.1999 - 04.2002
- Processed transactions accurately using point-of-sale system to ensure efficient customer service.
- Maintained clean and organized checkout area, enhancing shopping experience for customers.
- Assisted customers with product inquiries and provided recommendations based on needs.
- Managed cash drawer, ensuring balanced transactions and minimizing discrepancies.
- Implemented improvements in checkout processes, reducing wait times during peak hours.
- Trained new cashiers on operational procedures and best practices for efficiency.
Education
High School Diploma -
Cyprus
Magna, UTSkills
- Client support
- Insurance eligibility verification
- Experience in HIPAA compliance practices
- Patient registration
- Patient check-in
- Multitasking and organization
- Strong empathy
- Problem-solving
- Phone and email etiquette
- Relationship building
- Payment processing
- Friendly and outgoing
- Customer follow-up
- Privacy regulations knowledge
- Insurance authorizations
- Gathering information from patients
- 50 WPM typing speed
Languages
English
Full Professional
Timeline
Patient Access Representative
St Johns Health
10.2008 - Current
Customer Service Representative
Bank of Jacksonhole
04.2004 - 09.2008
Accounting Manager
Cimerron Management
09.2002 - 03.2004
Cashier
Smiths Food And Drug Store
06.1999 - 04.2002
High School Diploma -
Cyprus