CASSI MARSHALL
ALABASTER
Summary
A risk and insurance professional with several years of industry experience including client service, underwriting, agency, claims, and risk management.
Overview
18
18
years of professional experience
Work History
Director, Risk Management
Encompass Health
05.2022 - Current
- Lead marketing, placement, and renewal of property and casualty insurance programs
- Oversee collateral maintenance for captive and commercial insurance programs
- Monitor changes in risk resulting from company business decisions and external factors
- Submit filings in state catastrophe and patient compensation funds
- Assist with parent and captive financial filings
- Conduct contract review and analysis for third party vendor risk management
- Oversee handling of property and auto claims
- Collaborate with other members of the Risk team and legal partners to resolve general and professional liability claims
- Direct the work of Risk Management coordinators and interns
Risk Analyst
Medical Properties Trust, Inc
04.2018 - 05.2022
- Assessed and managed risks for a $20B healthcare portfolio across nine countries
- Lead a dedicated property claims team in resolving large commercial property losses
- Examined and responded to risk engineering recommendations from carriers
- Facilitated Risk Management onboarding for new tenant operators
- Conveyed critical Risk Management and claims information to Executive team
- Screened insurance and risk programs during the due diligence phase of new property acquisition
- Scrutinized certificates, policies, and endorsements to reconcile tenant obligations under lease agreements
- Worked with brokers in marketing, placing, and managing corporate insurance programs
- Partnered with Legal, Accounting, Human Resources, and IT to continually assess, review, and respond to risks
Casualty Claim Specialist
State Farm Insurance Company
08.2014 - 10.2017
- Interviewed policyholders, claimants, and witnesses to gather and document facts of loss
- Evaluated policy contracts to identify applicable coverage, coverage issues, and exclusions
- Conducted thorough legal analyses to determine liability based on tort liability laws in various jurisdictions
- Managed personal and commercial liability claims in approximately 18 states
- Acted as interim team manager, conducting team huddles, reviewing claims files and responding to Department of Insurance inquiries in absence of the Team Manager
Claims Team Lead
Direct General Insurance Company
04.2007 - 02.2010
- Directed a team of automobile claims adjusters focused on resolution of low to moderately complex property damage claims and early bodily injury settlements
- Strengthened the training program by collaborating with senior management and the training staff to drive goals and set metrics for effective and efficient claim handling
- Partnered with Legal, SIU, and other claims units to ensure seamless file transition
- Reviewed files for compliance with state law and company policies
- Provided continuous feedback, coaching, and other development opportunities for team members
Education
Master of Arts - Education
Union University
Germantown, TN01.2013
Bachelor of Arts - Communication
University of Alabama, Huntsville
Huntsville, AL01.2006
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Operations management
Certifications & Designations
- Chartered Property and Casualty Underwriter (CPCU)
- Associate in Risk Management (ARM)
- Associate in Claims (AIC)
- Associate in General Insurance (AINS)
- Associate, Insurance Regulation and Compliance (AIRC)
- RIMS-Certified Risk Management Professional (RIMS-CRMP)
- Certified Professional in Healthcare Risk Management (CPHRM)
Timeline
Director, Risk Management
Encompass Health
05.2022 - Current
Risk Analyst
Medical Properties Trust, Inc
04.2018 - 05.2022
Casualty Claim Specialist
State Farm Insurance Company
08.2014 - 10.2017
Claims Team Lead
Direct General Insurance Company
04.2007 - 02.2010
Bachelor of Arts - Communication
University of Alabama, Huntsville
Master of Arts - Education
Union University
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