Debra WITTIG
Stoughton
Summary
Dynamic risk management professional with a proven track record at Ferrellgas, excelling in strategic planning and staff development. Successfully reduced claim processing times through innovative workflow improvements while fostering high-performing teams. Adept at decision-making and operations management, driving organizational effectiveness and enhancing employee engagement.
Overview
39
39
years of professional experience
Work History
Director, Risk Management
Ferrellgas
04.2024 - 02.2026
- Cultivated a positive work environment that fostered employee engagement and boosted overall team morale.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on business operations.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Claims Supervisor
Ferrellgas
07.2019 - 04.2024
- Developed strong relationships with external partners such as medical providers, attorneys, and investigators to facilitate effective information exchange during claim investigations.
- Built talented teams of 7-10 claims administrators dedicated to timely and compliant resolutions.
- Reduced claim processing time by implementing efficient workflow improvements and streamlining processes.
- Optimized case management with establishment of best practices.
Claim Manager
Truss
01.2008 - 11.2018
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Negotiated settlements with claimants, achieving fair outcomes while controlling costs.
- Maintained compliance with industry regulations during all stages of the claims process.
Claims Manager
Thomas McGee
01.1998 - 01.2018
- Managed a team of adjusters, providing coaching and performance feedback for improved productivity.
- Analyzed claims data, identifying trends and areas for improvement in processes and policies.
- Streamlined communication between adjusters and clients, expediting claim resolution times.
- Developed training materials to ensure consistent handling of claims across the department.
Regional Claims Manager
CNA Insurance Companies
06.1987 - 01.1997
- Mentored junior claims adjusters on best practices for investigating cases, negotiating settlements, and managing caseloads effectively.
- Improved staff morale through transparent communication of expectations, constructive feedback sessions, and recognition of individual achievements.
- Analyzed trends in regional claim data to identify areas for targeted improvement efforts or resource allocation adjustments.
- Reduced claim resolution timeframes by developing and enforcing strict guidelines for timely investigations and settlements.
Skills
- Strategic planning
- Decision-making
- Operations management
- Staff development
Timeline
Director, Risk Management
Ferrellgas
04.2024 - 02.2026
Claims Supervisor
Ferrellgas
07.2019 - 04.2024
Claim Manager
Truss
01.2008 - 11.2018
Claims Manager
Thomas McGee
01.1998 - 01.2018
Regional Claims Manager
CNA Insurance Companies
06.1987 - 01.1997