Cassi Parke
First American Home Warranty
Medford,Oregon
1
Certification
19
years of professional experience
Analytical and results-driven management professional with more than 15 years of progressively responsible experience in operations management, project coordination, administrative leadership, customer service, program support, and process improvement. Demonstrated success evaluating operations, coordinating multiple projects, analyzing data, developing policies and procedures, managing schedules and resources, preparing reports, and collaborating with diverse stakeholders to accomplish organizational objectives. Proven ability to identify operational improvements, solve complex problems, and support leadership in fast-paced environments while maintaining accuracy, accountability, and exceptional customer service. Experienced supporting nonprofit organizations through board leadership, strategic planning, policy development, and program administration.
Work History
Dispatcher
- Coordinated service requests and assigned technicians based on workload, geographic location, and priority.
- Managed multiple high-priority assignments simultaneously in a fast-paced environment.
- Maintained detailed electronic records and service documentation.
- Communicated effectively with customers, contractors, and management to resolve issues.
- Applied analytical thinking and sound judgment to meet operational goals and customer expectations.
- Seasonal Position
- 40 Hours per Week
Owner
- Owned and operated a successful small business.
- Managed budgeting, scheduling, inventory, purchasing, marketing, and financial records.
- Developed business procedures that improved efficiency and customer satisfaction.
- Maintained compliance with Oregon licensing and sanitation regulations.
- Analyzed business performance and implemented operational improvements.
Project Manager / Administrator
1 Year 2 Months- Managed multiple construction projects while coordinating schedules, contractors, vendors, and clients.
- Tracked project progress, budgets, timelines, and deliverables while identifying and resolving operational issues.
- Developed and maintained project documentation, reports, spreadsheets, contracts, and tracking systems.
- Coordinated communication between internal staff, subcontractors, vendors, and customers.
- Evaluated workflows and recommended process improvements that increased organizational efficiency.
- Maintained accurate records and ensured compliance with company procedures.
- Prioritized multiple competing deadlines while maintaining exceptional attention to detail.
- Supported executive decision-making by providing project updates and operational reporting.
- 40 Hours per Week
Escrow Assistant
4 Years 1 Month- Prepared and reviewed legal and financial documents while ensuring compliance with state and federal regulations.
- Maintained confidential records with exceptional accuracy and attention to detail.
- Coordinated with lenders, escrow officers, title officers, customers, and outside agencies.
- Managed multiple deadlines while maintaining excellent customer service.
- Assisted with administrative process improvements and workflow coordination.
- Prepared documentation, tracked transactions, and ensured accurate record management.
- 40 Hours per Week
Store Manager
5 Years 8 Months- Directed all daily operations of a high-volume retail store.
- Supervised, trained, coached, and evaluated employees.
- Managed staffing, scheduling, payroll, and performance evaluations.
- Oversaw inventory management, merchandising, receiving, and loss prevention.
- Analyzed sales and operational reports to improve business performance.
- Implemented operational improvements that increased efficiency and customer satisfaction.
- Conducted recruiting, hiring, onboarding, and employee development.
- Ensured compliance with company policies, safety procedures, and operational standards.
- Resolved complex customer concerns while maintaining a positive work environment.
- Accountable for store performance, inventory accuracy, and operational excellence.
- Promoted through five positions:
- Sales Associate
- Inventory Control Specialist
- Key Holder
- Assistant Store Manager
- Store Manager
- 45–50 Hours per Week
Customer Service Representative
3 Years 6 Months- Delivered exceptional customer service in a high-volume airport retail environment.
- Processed transactions accurately and efficiently.
- Assisted with merchandising, inventory control, and daily operations.
- Worked collaboratively to meet operational and customer service goals.
Estimating Assistant
1 Year- Assisted estimators with bid preparation and project documentation.
- Organized specifications, insurance requirements, and subcontractor information.
- Maintained accurate project files and administrative records.
- Supported project planning and coordination efforts.
- Temporary
Education
High School Diploma
Skills
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft Teams
Google Workspace
Data Analysis & Reporting
Records Management
Budget Tracking
Project Coordination
Scheduling & Resource Management
Certification
- CPR Certified
- Valid Driver's License
POSITION APPLIED FOR
Management and Program Analyst (Wildland Fire)
CORE QUALIFICATIONS
- Program & Project Management
- Program Analysis & Evaluation
- Business Process Improvement
- Data Collection, Analysis & Reporting
- Performance Metrics & Trend Analysis
- Strategic Planning
- Operational Planning & Coordination
- Budget & Resource Management
- Administrative Management
- Policy & Procedure Development
- Leadership & Team Development
- Stakeholder Communication
- Scheduling & Workforce Coordination
- Risk Assessment & Problem Solving
- Records Management
- Microsoft Excel, Word, Outlook, PowerPoint, Teams & Google Workspace
- Customer Service & Public Relations
ADDITIONAL QUALIFICATIONS
- Over 15 years of leadership, operations, and administrative management experience.
- Proven ability to analyze programs, improve processes, and implement operational efficiencies.
- Extensive experience preparing reports, maintaining records, coordinating projects, and supporting executive leadership.
- Strong written and verbal communication skills with experience working across multiple departments and stakeholder groups.
- Experienced managing competing priorities while maintaining accuracy and meeting deadlines.
- Skilled in strategic planning, organizational development, policy implementation, and program coordination.
- Dedicated to supporting the mission of the U.S. Department of the Interior through effective program management, collaboration, operational excellence, and continuous improvement.
Timeline
Project Manager / Administrator
Lifer Excavation & Construction
11.2024 - 01.2026Read More
Escrow Assistant
First American Title
01.2020 - 02.2024Read More
Store Manager
Boot Barn
11.2011 - 07.2017Read More
Customer Service Representative
Hudson Group
05.2008 - 11.2011Read More
Estimating Assistant
Granite Rock Company / Pavex Construction
05.2007 - 05.2008Read More
Owner
Blushed Permanent Cosmetics
Read More
Dispatcher
First American Home Warranty
Read More
Westmont High School
High School Diploma
Read More