Cassidee Jacobs
Clover
Summary
Reliable team member with a strong focus on delivering exceptional customer service. Proven ability to communicate effectively, ensuring accurate order fulfillment and enhancing guest satisfaction. Enthusiastic problem solver, consistently recognized for resolving issues and improving operational efficiency.
Overview
9
9
years of professional experience
Work History
Delivery Driver
DoorDash
Clover
10.2025 - Current
- Delivered exceptional customer service throughout delivery process, fostering positive customer experiences.
- Communicated with customers to ensure accurate order fulfillment and enhance delivery satisfaction.
- Ensured that the correct order was delivered to the customer.
- Delivered food promptly to customers following designated routes.
- Utilized GPS navigation systems to optimize delivery routes, ensuring timely arrivals.
Material Handler
Communications Test Design. Inc.
Charlotte
01.2026 - 02.2026
- Coordinated workflow organization with team to optimize operational efficiency.
- Sorted and organized merchandise to streamline storage and retrieval processes.
- Used pallet jacks to move items to and from warehouse locations.
- Maintained cleanliness of shelves, workstations, and pallet areas to ensure a safe work environment.
Delivery Driver
Lead the way Legacies
Idaho falls
11.2023 - 08.2025
- Executed timely delivery of packages across designated routes, ensuring customer satisfaction.
- Adhered to safety protocols for secure transport of goods, reducing risk during deliveries.
- Communicated with dispatch to confirm delivery schedules and routes.
- Facilitated loading and unloading of packages at distribution centers, enhancing workflow efficiency.
- Maintained vehicle cleanliness and performed routine inspections for safety.
Commissary Staff
Fine Dining Restaurant Group
Jackson
05.2023 - 09.2023
- Collaborated with kitchen staff to coordinate meal preparation timelines and enhance service delivery.
- Followed health and safety regulations to maintain food quality standards.
- Adhered to safety regulations in handling food items and equipment to uphold quality standards.
- Maintained cleanliness and organization of workstations and storage areas to support efficient food preparation.
Customer Service
Big R Ranch Supply
Jackson
04.2021 - 04.2023
- Answered incoming customer calls regarding product availability and store locations, providing accurate information and support.
- Resolved customer complaints, ensuring positive experiences through professionalism and empathy.
- Assisted customers with product selections and inquiries.
- Collaborated with team members to enhance service quality and customer satisfaction.
- Handled cash, credit, and gift card payments securely.
- Maintained a clean and organized checkout area.
Restaurant FOH and BOH
Jedediah's
Jackson
07.2017 - 04.2021
- Provided exceptional customer service in fast-paced dining environment.
- Addressed customer requests and inquiries to enhance overall satisfaction.
- Collaborated with diverse coworkers to achieve team goals and resolve product and service-related issues.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Supported food preparation and ensured cleanliness of workstations for optimal kitchen operations.
Delivery Driver
Papa John's
Maricopa
06.2019 - 07.2019
- Delivered pizzas promptly to customers, ensuring high-quality service.
- Verified order accuracy before deliveries using checklist, enhancing customer satisfaction and reducing errors.
- Managed cash transactions during deliveries and at register, ensuring accurate handling and accountability.
- Followed company protocols for food safety and hygiene standards at all times.
- Followed company policies and procedures, maintaining compliance with operational standards.
Education
High School - Maricopa, AZ
Sequoia Pathway Academy
Maricopa, AZ01-2017
University - Undeclared Major
Northern Arizona University
Flagstaff, AZFlagstaff, AZ
Skills
- Customer service expertise
- Organizational skills
- Attention to detail
- Time management
- Teamwork and collaboration
- Computer skills
References
- Nichole Prater, 307-690-9489, Operation Manager, Previous Employer
- Kevin Kunce, 602-466-4928, Operations Manager, Previous Employer
- Jeanette, 806-330-0217, Executive, Previous Employer
- Lauren Gayer, 772-888-6458, Head Cook, Previous Coworker
Affiliations
Volunteer , After School Program - Flagstaff Az 2017-2018
Timeline
Material Handler
Communications Test Design. Inc.
01.2026 - 02.2026
Delivery Driver
DoorDash
10.2025 - Current
Delivery Driver
Lead the way Legacies
11.2023 - 08.2025
Commissary Staff
Fine Dining Restaurant Group
05.2023 - 09.2023
Customer Service
Big R Ranch Supply
04.2021 - 04.2023
Delivery Driver
Papa John's
06.2019 - 07.2019
Restaurant FOH and BOH
Jedediah's
07.2017 - 04.2021
High School - Maricopa, AZ
Sequoia Pathway Academy
University - Undeclared Major
Northern Arizona University