Cassidy Britt
Goodyear,AZ
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Walgreens
09.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Education
High School Diploma -
Estrella Foothills High School
Goodyear, AZ05.2023
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Telephone Etiquette
- Empathy and patience
- Clear Communication
- Typing Skills
- Computer Skills
- Flexible Schedule
- Professional Communication
Timeline
Customer Service Associate
Walgreens
09.2023 - Current
High School Diploma -
Estrella Foothills High School
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