Summary
Overview
Work History
Education
Skills
Timeline
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Cassidy Collins

CARSON CITY,Nevada

Summary

Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry.

Overview

6
6
years of professional experience

Work History

Online Grocery Associate

Walmart
04.2022 - 06.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Helped customers locate products and checked store system for merchandise at other sites.

Overnight Stocker

Walmart
06.2020 - 12.2021
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.

CAP 2 Supervisor

Walmart
10.2018 - 02.2020
  • Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
  • Offered informed suggestions to improve processes and productivity.
  • Scheduled shifts and shift changes to accommodate workload and customer needs.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Customer Service Manager

Walmart
10.2017 - 10.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Cashier

Walmart
02.2017 - 10.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Learned duties for various positions and provided backup at key times.

Education

Adrian Wilcox High School
2004

Skills

  • Customer service and communication skills
  • Product knowledge
  • Attention to detail
  • Team Leadership

Timeline

Online Grocery Associate

Walmart
04.2022 - 06.2023

Overnight Stocker

Walmart
06.2020 - 12.2021

CAP 2 Supervisor

Walmart
10.2018 - 02.2020

Customer Service Manager

Walmart
10.2017 - 10.2018

Cashier

Walmart
02.2017 - 10.2017

Adrian Wilcox High School

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Cassidy Collins